Customer Success Manager
3 weeks ago
Markets are changing rapidly, and there is high demand for “in person digital experiences”. Teams from multiple and diverse industries are looking for solutions to connect customers and employees to omnichannel experiences. Our understanding of these challenges and our extensive platform capabilities, and ease of use, give our clients a competitive advantage.
About Us
Optisigns, the leader in the digital experience space, help us with our vision of building great products, industry leading customer experience, building disruptive technology helping businesses to converge online/offline experience including AI, IoT, no-code, low code solutions to our customers.
Customer Success Manager
**Responsibilities**:
- Lead Customer Success team of 5-7
- Manage ticketing workflow
- Responsible for CSAT, Average Handle Time
- Responsible for managing customer demo, support Zoom calls
- Handle escalations
- Collaborate with Sales, Marketing, Product Management
**Requirements**:
- Bachelor Degree
- Good with customers and good with people management
- 5-7 years total experience
- 3 years minimum in management position
- Technical competence in technical solution, configuring systems, projects like Microsoft 365, Networking, A/V systems
Work Location:
- Houston, TX Headquarters Office
Work Remotely
- Opportunity for 1 day a week, at management discretion.
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
Experience level:
- 3 -5 years
Schedule:
- 8 hour shift
- Monday to Friday
- On call
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 3 years (preferred)
Ability to Commute:
- Houston, TX 77040 (required)
Ability to Relocate:
- Houston, TX 77040: Relocate before starting work (required)
Work Location: In person
Pay: $16.00 - $23.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Application Question(s):
- How many years of experience do you have managing teams?
- What is maximum size of team that you have managed so far?
- How much experience do you have dealing with clients/Customers directly?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 3 years (preferred)
Ability to Commute:
- Houston, TX 77040 (required)
Ability to Relocate:
- Houston, TX 77040: Relocate before starting work (required)
Work Location: In person
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