Analyst Fraud Investigations

3 weeks ago

Chicago, United States CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Responsibilities**:
The Fraud Analyst will report to the Fraud Investigations Manager of US Region Fraud Management. The Fraud Analyst is responsible for completing moderate to complex research and analysis of account activity to assess levels of risk and fraud type, making a fraud determination, completing all required investigative reports, and taking appropriate action to resolve fraud related inquiries in a multi-faceted, fast paced and dynamic environment, while ensuring the security of the customer’s accounts.

**Required Skills**:

- Review and monitor account activity for potential fraud
- Monitor alert based systems for potential fraudulent activity
- Collaborate with various Operations functions to ensure all escalated fraud incidents where a filing obligation may exist have been properly escalated
- Assist in identifying and reporting suspicious activity trends to the Lines of Business in order to mitigate future Bank or client losses
- Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
- Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.
- Will follow established processes, procedures and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
- Remains positive and focused during times of pressure or adversity
- Make timely, fact-based decisions and can act decisively when required
- Excellent time management and prioritization skills
- Detailed understanding of Fraud operations
- Experience working in a team environment
- Self-motivated and goal-oriented
- Excellent verbal and written communication skills
- Highly adaptable during periods of change
- Ability to learn and adapt to new information and technology platforms

Additional Desired Skills
- Advanced Microsoft Office skills, particularly with Excel
- Certified Fraud Examiner or similar certifications a plus

Minimum Qualifications
- Bachelor’s Degree or equivalent experience
- 2-4 years of prior experience in Retail Fraud Servicing, Claims or Fraud Detection contact center
- Proficiency in fraud concepts and general understanding of fraud controls
- Comfortable taking initiative and being resourceful/entrepreneurial
- Proven analytical skills and ability to effectively challenge or identify limitations and assumptions
- California residents — your privacy rights regarding your actual or prospective employment

What you need to know:- .- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.- At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitJob Location

IL-70 W Madison St, 8th Fl

Employment Type

Regular

Weekly Hours

40

Primary Recruiter

Sara Stacy

**Skills**:
Analytical Thinking, Customer Experience (CX), Fraud Investigations, Fraud Monitoring, Group Problem Solving, Reporting and Analysis

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