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Fraud Investigation Associate

4 months ago

Chicago, Illinois, United States OppFi Full time

OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain's Fast 50TM company and were named on Built In's 2024 Best Places to Work in Chicago.

What you get to do:

  • Investigate and research cases of identified fraud, fraud loss, or suspicious events to identify fraud rings and patterns, assist victims in resolving fraud events, and denying fraud claims identified as false through investigation
  • Thoroughly investigate cases of potential and suspected fraud to determine validity of claims.
  • Perform independent, comprehensive, investigative reviews related to financial fraud types like Identity Theft, Payment Fraud, Elder Financial Abuse etc.
  • Provide timely and accurate response to ensure customers receive the best service when verification is requested
  • Communicate risk decisions effectively in both verbal and written communication to customers, internal business partners, agent offices and management.
  • Maintain accurate records of investigations, findings, and actions taken, adhering to confidentiality and data protection standards.
  • Provide consultation and day-to-day support to internal associates related to fraud investigations and loss mitigation opportunities
  • Perform other jobs as assigned such as assisting to train department personnel
  • Maintain and manage a caseload while meeting competing SLA requirements.

What you will bring to the team:

  • Bachelor's Degree in a business related discipline preferred. Equivalent work experience in business management or criminal justice may substitute education requirement
  • 2+ years of work experience with minimum 1 year of fraud Investigations experience required
  • In depth knowledge and understanding of fraud
  • Proficiency with Microsoft Office products including Word and Excel and knowledge of Databases
  • Strong research skills
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to meet stringent deadlines
  • Ability to achieve high production and quality standards
  • Ability to work effectively, as well as independently, in a team environment
  • The ability to deal with ambiguity and a changing work environment

Total Rewards and Benefits

The starting base salary for this position is $46,792/year. Actual compensation may vary from posted base salary depending on the candidate's job-related skills and experience. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.

The actual offer, reflecting the total compensation package and benefits, will be at the company's sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

OppFi offers a flexible remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical plans, dental and vision coverage, and tuition reimbursement. To support wellness, growth, and legal support, we provide additional benefits, including DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how to spend your rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote

EEOC Statement:

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at