Crisis Intervention Specialist

1 week ago

Campbell, United States Pacific Clinics Full time

Who We Are
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer
- Compensation for this role pays up to $36.40 per hour. Compensation will vary based on qualifications, skills, experience, and geographic location. The salary range may vary if you reside in a different location or state than the location posted.
- We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more
- Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About our Program:
TRUST: Is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults psychiatric or behavioral distress. Program includes a crisis hotline, mobile mental health response and follow up services

Schedule: Sunday-Wednesday, Sunday/Monday 7pm-7:30am, Tuesday/Wednesday 11:00p-7:30am

JOB SUMMARY

Works within the vision, mission, and philosophy of the agency. Within a team process, develops a strength-based relationship with client in the context of a mental health or behavioral crisis. Intervenes with individuals presenting with crisis behaviors including but not limited to agitation, aggression, active psychosis, suicidal ideation and/or self-injury. The position requires shift-based work in which individuals are responding to community or Crisis Stabilization Unit based crisis on immediate emergency requests from individuals, community partners, law enforcement or family members/natural supports. The position will require at times joint response with law enforcement officers. Will participate in the crisis assessment and triage including the screening for dangerous situations, weapons, and other high risk environmental factors. Responsible for crisis de-escalation and stabilization in situations that have the potential for becoming volatile in nature. Responsible for linking to community resources. May search, locate, and engage individuals' or youth's natural supports. May assists with transitioning/transporting individuals or youth to the lowest level of care needed. Works independently in the individuals' or youth's home and in a variety of community and/or treatment settings. May require certification in restraint certification.

RESPONSIBILITIES AND DUTIES

1. May support mental health crisis hotline by gathering information, supporting callers and identifying needs related to current crisis situation. May provide phone stabilization and resourcing as needed. Provides crisis assessment and de-escalation of adults or youth who are experiencing an acute mental health or behavioral crisis and may be presenting as a danger to themselves or a danger to others.

2. Participates in information gathering and decision making related to involuntary psychiatric holds as Lanterman Petris Short laws and regulations.

3. Provides direct billable mental health services, documents in alignment with MediCal regulations, and achieves set productivity expectations.

4. Engages and supports family members and other natural supports in the midst of an acute psychiatric crisis which includes psychoeducation related to de-escalation strategies, steps to secure home environments specifically related to weapons, dangerous items, substances that could put the client at risk of harm to self or others.

5. Facilitates transport of individuals on 5150 holds including providing clinical information to accepting hospitals or CSU/other psychiatric facilities. Remains with client until transport has arrived and client safety enroute to accepting facility.

6. Assists individuals with identifying triggers, unmet needs, psychosocial factors that are contributing to ongoing acute mental health crisis. Utilize strengths-based approach to develop a comprehensive risk management and safety plan to support the client in stabilizing the behaviors that may present as danger to themselves others after the conclusion of service.

7. Provides linkage, referrals and resources in the community based on identified needs which may include but

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