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Assistant Property Manager

3 months ago

Austin, United States DMA Properties Full time

DMA Companies is a boutique real estate firm headquartered in Austin, Texas that specializes in the development, consulting, and management of top notch, mixed-income, mixed-use communities. We bring affordable and special needs housing to communities nationwide by utilizing the various private, state, and federal financing options. Our solid corporate structure enables us to provide the highest quality housing communities, while optimizing performance and achieving financial objectives. DMA is comprised of three distinct service lines (DMA Development Company, DMA Properties, and DMA Property Advisors) related to the development and management of affordable multifamily housing communities.

**Why Work at DMA?**

Employer paid medical premium (base plan) for the employee We also offer dental, vision, life insurance, HSA, PTO plan that grows with tenure, and a retirement plan with company match

**About the community**: our luxury community is 279 units located in Austin, TX.

**Summary and Responsibilities**

The Assistant Property Manager reports directly to the Property Manager. As the Assistant Property Manager, you are responsible for supporting the Property Manager in the day-to-day operational tasks to ensure a well-functioning community administratively, financially, and socially. Positively represents DMA by adhering to quality standards and a customer focused approach.

**What This Position Looks Like**
- Provide superior customer service to current and future residents of the community.
- Assist the Property Manager with resident renewals.
- Maintains up to date records of all vacant units
- Help resolve resident disputes and problems with a high level of customer service.
- Schedule make readies to prepare units for new residents.
- Attract residents by advertising vacancies; obtaining referrals from current residents; explaining advantages of location and services; showing units.
- Actively contacts delinquent residents and communicates late notices and eviction notices. Adheres to company policies and procedures if rent is not received within a specified period of time.
- Correctly enters resident payments in accounting system, explaining all variances
- Supports, coordinates, and facilitates leasing, resident retention, concessions, and customer service activities. Maintains resident files. Provides leadership and guidance in the absence of the Property Manager.
- Additional tasks or duties as assigned.

**The Knowledge and Skills Needed from You**
- High School diploma or equivalent
- 2+ years experience with multifamily real estate required.
- Thorough understanding of fair housing laws and regulations.
- Experience with tax credit communities preferred.
- Proven experience with accounting and successful collections efforts
- Proven success with driving collection and renewal efforts.
- Strong verbal and written communication skills, including ability to support a collaborative environment for all staff members.
- Excellent problem-solving skills; must be able to prioritize workload and delegate when appropriate.
- Must be able to meet time requirements of the position, including responding to after-hours emergencies.
- Excellent customer service skills and situation awareness
- Above average understanding and comfortability using various technologies.
- Experience using Microsoft Office products, RealPage, Paycor Recruiting, SmartSheets, etc.

**Working Environment/Physical Demands**: