Technical Support Rep

3 weeks ago


Middletown, United States Reality Interactive LLC Full time

**Networking/Network Troubleshooting experience is required for this position**

**Responsibilities**:

- Assist technicians remotely with installation and audit of equipment
- Deal directly with customers either by telephone or electronically
- Respond promptly to customer inquiries and resolve customer issues within SLA
- Process orders, returns, exchanges and replacements
- Follow up on customer interactions
- Analyze, monitor and pro-actively keep hardware & software fully operational
- Work from and update product manual, FAQ and support document development
- Reimage PCs using various imaging software
- Replacement & upgrades of internal hardware
- Accurately log time against day to day work
- Escalate issues in a timely manner to higher tier Support

Salary Range: $35k - $40k



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