Hospitality Manager

2 weeks ago

New York, United States Chelsea Piers Lp Full time

**About Chelsea Piers**:
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

This is an opportunity to be a part of an ambitious, high-end fitness business. Our goal is to deliver consistently safe, positive and engaging member experiences. Chelsea Piers Fitness seeks an enthusiastic, motivated individual to work as part of our team.

**The Opportunity**:
Our Flatiron location is a brand-new facility featuring studio-quality fitness programming, comprehensive personal training services, communal work and social spaces including a 5,000 sq-ft member lounge, artisanal food offerings and a year-round calendar of social and cultural events that reflect the ethos of the neighborhood we serve. Chelsea Piers Fitness is designed to inspire and reflect the creative needs of its members as they build toward achieving their fitness goals.

This is a unique opportunity to join our Flatiron founding team at the newest Chelsea Piers Fitness location in the heart of Manhattan.

**Role & Responsibilities**:
As an integral member of the Chelsea Piers Fitness organization, the Hospitality Manager will work closely with the General Manager, the in-club managers and the multi-club management team to ensure that these lines of businesses are operating efficiently. In addition, Hospitality Manager will serve a critical role in hiring and training all associates on tasks and protocols and serving as the primary point of contact with members.

The responsibilities and duties described here are representative of those the Hospitality Manager must perform. This is not a comprehensive list and other duties may be assigned.

**General Responsibilities**
- Provide high level customer service and hospitality to members
- Lead the Hospitality Team and ensure that they are operating at the Chelsea Piers Fitness standards of excellence
- Maintain a positive attitude and take initiative
- Maintain Chelsea Piers Fitness product and brand knowledge
- Uphold high-level visibility and engagement with club members
- Act as the On-Site Merchandise Coordinator
- Own the Kids Clubhouse, including: recruiting, managing, scheduling and programming

**Hospitality Management Responsibilities**
- Manage either the opening or closing of the entire fitness club
- Monitor visitor access and maintain security awareness
- Assist with Sales, Marketing, Personal Training and Group Fitness initiatives
- Serve as a visible and active goodwill ambassador with prospective members
- Manage the Hospitality Team to ensure that they are delivering the highest standard of customer service
- Manage the recruitment, onboarding, and coaching process for the Hospitality Team
- Facilitate and lead Hospitality Associate cross training to ensure all team members understand hospitality and fitness concierge duties including renewing personal training packages and checking in classes.
- Maintain a high efficiency ranking on Medallia for Front Desk team
- Coordinate staffing schedules
- Complete bi-weekly payroll

**Qualifications**:

- College BA or BS degree preferred
- Minimum 1-3 years of professional experience
- Self-motivated with an entrepreneurial spirit who can run projects independently. Creative problem-solver and ability to flourish in a fast-paced work environment
- High-energy, personable and passion for fitness with a team-first mentality
- Self-motivated/entrepreneurial spirit with an outgoing, diligent and affable disposition
- Strong communication skills, both verbal and written
- Proficiency in Microsoft Office
- Ability to adapt to change and a willingness to improve and evolve
- Must be able to lift up to 30 to 45 pounds and stand at the front desk for the duration of a shift

**Uniform**:

- All employees must wear their Chelsea Piers Fitness uniform and nametag at all times while working. In addition to your uniform, all employees are required to follow the rules/regulations in the employee handbook

**Work Schedule**:

- Full-time, paid through bi-weekly payroll
- Pre-set schedule. Must have the flexibility to work a non-traditional schedule including weekend, holiday and early morning/midday/late evening weekday availability

**Reports To**:

- General Manager, Chelsea Piers Fitness Flatiron

**Direct Reports**:

- Hospitality Associates
- Babysitters

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