Manager of Hospitality Training
4 weeks ago
QPS is seeking a knowledgeable and experienced **Manager of Hospitality Training **to join our team. The Manager of Hospitality Training will develop, implement and oversee company - wide training and initiatives to create a world class concierge/hospitality program within the company. The position will create and implement an in-house certification program for select employees performing concierge, lobby ambassadors, way finder or security officer roles. Additionally, this position will develop both scalable and customized training content related to hospitality and be responsible for either conducting in-person or remote (video) training of these topics.
**The position requires the following, non-negotiable characteristics**:
- Precision and accuracy in the performance of all duties.
- Direct, articulate and succinct communication style, both verbal and written.
- Mastery of organizational skills, including management of multiple tasks and deadlines.
- Analysis of issues with a methodical and efficient, yet thorough, approach.
- Self-motivation to be proactive in identifying problems and developing recommended solutions.
- Self-discipline to always conduct oneself with the utmost professionalism, integrity, reliability and accountability.
**Required Skills**:
- Must have a passion to execute the training of hospitality and ensuring exceptional customer experiences.
- Must leverage technology intelligently.
- Must be resourceful and take initiative in accomplishing tasks.
- Minimum of 5 years of relevant experience in amenity space or hospitality roles
- Knowledge of current hospitality industry trends
- Strong PowerPoint and MS Suite skills required.
- Demonstrate a track record of aligning learning strategies and programs to business strategy and able to realize measurable business impact
- Possess strong facilitator skills and have the ability to deliver concise messages.
- Coaching skills and strong personal influence and comfortable interacting with all levels of employees and customers.
- Must be creative and able to work in a fast-paced environment.
- Strive to frequently exceed the expectations of our clients.
**Duties Include**:
- Oversee the hospitality training program for all concierge, lobby ambassador and key security team members including assessment and development of content as well as method and manner of delivery:
- Create and implement a hospitality certification program.
- Ensure new hire hospitality training is relevant, topical, and effective and institute best practices for delivery and content.
- Improve or develop tools to track all training.
- Consistently assess, improve, and implement processes to support, maintain, update, and publish aforementioned information.
- Regularly meet with supervisors and managers to determine trends requiring hospitality training and develop appropriate training topics.
- Leverage the company’s Learning Management System for delivery of training to multiple locations that are operational 365 days per year, 24 hours per day
- Assessment and recommendations of new and existing systems
- Lead the recruiting program for the security team and work in conjunction with Human Resources by:
- Assess and recommend new hire recruiting tactics including but not limited to on-line services, printed media (newspapers), Fraternal Groups, Professional Organizations, etc.
- Assess and recommend new hire interview tactics and processes.
- Be cognizant of costs in the delivery of all training including overtime and other personnel expenses.
- Be required to evaluate and making recommendations regarding online training systems software.
- Recommend hospitality strategies and objectives.
- Prepare reports as directed or required.
- As needed or directed - attend meetings at customer locations.
- As needed or directed - prepare reports or fulfill other administrative tasks.
**Education**:
- Bachelor’s Degree highly preferred
**Availability**
- Quality Protection Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by federal, state or local law. _
Pay: $80,000.00 - $95,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 8 years
Shift:
- 8 hour shift
- Morning shift
Weekly day range:
- Monday to Friday
License/Certification:
- Driver's License (preferred)
Shift availability:
- Day Shift (required)
Ability to Commute:
- New York, NY 10017 (required)
Ability to Relocate:
- New York, NY 10017: Relocate before starting work (required)
Work Location: In person
-
Executive Director
1 week ago
New York, United States Hospitality Training Centers Full time**Background** The 100 Members Training Kitchen is looking for its inaugural Executive Director. Along with the Board of Directors, the founding Executive Director will be responsible for creating and guiding the organization by helping to develop its mission, strategic goals, and all operational structures. The Executive Director will also be responsible...
-
Hospitality Services Manager
3 weeks ago
New York, United States Flik Hospitality Group Full time**Salary**:$85000 - $92000 / Year **Other Forms of Compensation**: **What makes FLIK click** - What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and...
-
Chef in Training, DIG on 4th
2 weeks ago
New York, United States DIG Chefs-In-Training Full timeJob DescriptionJob DescriptionChef in TrainingUp to $19 - $23/hr with tipsBase wage before tips: $16 - 18Interested in a 4-day workweek schedule while still getting full-time hours? This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four swing shifts that will begin between 10 am - Noon each day and last for 9 hours and 45...
-
Chef in Training, DIG on 4th
1 month ago
New York, United States DIG Chefs-In-Training Full timeJob DescriptionJob DescriptionChef in TrainingUp to $19 - $23/hr with tipsBase wage before tips: $16 - 18Interested in a 4-day workweek schedule while still getting full-time hours? This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four swing shifts that will begin between 10 am - Noon each day and last for 9 hours and 45...
-
Hospitality Attendant
4 weeks ago
New York, United States Flik Hospitality Group Full timeFlik Hospitality Group **Salary**:$21 - $23 / Hour **Other Forms of Compensation**: **What makes FLIK click** - What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our...
-
Hospitality Manager
2 weeks ago
New York, United States Chelsea Piers Lp Full time**About Chelsea Piers**: At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. This is an...
-
Hospitality Manager
2 weeks ago
New York, United States Chelsea Piers Lp Full time**The Opportunity**: Since opening in 1996, the mission of Chelsea Piers Fitness has never changed: transform lives by delivering exceptional sports and fitness experiences that promote a healthier, happier and more active lifestyle. Chelsea Piers has proven its commitment to world-class fitness with its 130,000 square foot flagship club in Chelsea and two...
-
Hospitality Attendant
2 weeks ago
New York, New York, United States Flik Hospitality Group Full timeFlik Hospitality Group Salary:$21 - $23 / HourOther Forms of Compensation:What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and...
-
Manager in Training
6 days ago
New York, United States Zuma Full timeJob DescriptionJob DescriptionCelebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.Featuring modern Japanese cuisine that is authentic but not...
-
Manager in Training
1 week ago
New York, United States Zuma Full timeJob DescriptionJob DescriptionCelebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.Featuring modern Japanese cuisine that is authentic but not...
-
Hospitality Lead, Williamsburg
4 weeks ago
New York, United States DIG Chefs-In-Training Full timeHospitality LeadUp to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour tips from a pool tipped system) Interested in a 4-day workweek schedule while still getting full-time hours? This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four swing shifts that will begin between 10 am -...
-
Hospitality Lead, Williamsburg
4 weeks ago
New York, United States DIG Chefs-In-Training Full timeJob DescriptionJob DescriptionHospitality LeadUp to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour tips from a pool tipped system)Interested in a 4-day workweek schedule while still getting full-time hours? This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four swing shifts that...
-
Hospitality Lead, Williamsburg
4 weeks ago
New York, United States DIG Chefs-In-Training Full timeHospitality LeadUp to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour tips from a pool tipped system)Interested in a 4-day workweek schedule while still getting full-time hours? This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four swing shifts that will begin between 10 am -...
-
Registration Training Coordinator
3 weeks ago
New Brunswick, United States F45 Training CP007120 Full timeRegistration Training Coordinator Admissions-Registration The Registration Training Coordinator will: The Education Coordinator works with Admissions and Registration management to design and build education curriculum. Conducts end-user training in the utilization of new systems, upgrades new or modified workflows. Also, responsible for developing and...
-
Training and Development Manager
6 days ago
New York, United States Teachers' Retirement System of The City of New York Full time**Overview**: The Teachers’ Retirement System of the City of New York (TRS) is a public pension fund that provides New York City educators with retirement, disability, and death benefits. TRS was established on August 1, 1917 and is one of the largest pension plan sponsors in the United States, with more than $106 billion in assets and over 215,000 active...
-
Training & Development Manager
4 weeks ago
New York, United States City of New York Full timeJob Description The Teachers Retirement System of the City of New York (TRS) is a public pension fund that provides New York City educators with retirement, disability, and death benefits. TRS was established on August 1, 1917 and is one of the largest pension plan sponsors in the United States, with more than $106 billion in assets and over 215,000 active...
-
Training & Development Manager
4 weeks ago
New York, United States City of New York Full timeCompany DescriptionJob Description The Teachers' Retirement System of the City of New York (TRS) is a public pension fund that provides New York City educators with retirement, disability, and death benefits. TRS was established on August 1, 1917 and is one of the largest pension plan sponsors in the United States, with more than $106 billion in assets and...
-
Training & Development Manager
1 week ago
New York, United States City of New York Full timeCompany DescriptionJob DescriptionThe Teachers' Retirement System of the City of New York (TRS) is a public pension fund that provides New York City educators with retirement, disability, and death benefits. TRS was established on August 1, 1917 and is one of the largest pension plan sponsors in the United States, with more than $106 billion in assets and...
-
Training & Development Manager
9 hours ago
New York, New York, United States City of New York Full timeCompany DescriptionJob DescriptionThe Teachers' Retirement System of the City of New York (TRS) is a public pension fund that provides New York City educators with retirement, disability, and death benefits. TRS was established on August 1, 1917 and is one of the largest pension plan sponsors in the United States, with more than $106 billion in assets and...
-
Hospitality Lead, Murray Hill
1 month ago
New York, United States DIG Chefs-In-Training Full timeHospitality LeadUp to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour tips from a pool tips system)All DIG team members participate in the tip pool and average an additional $2-$3 per hour!Interested in a 4-day workweek schedule while still getting full-time hours? This schedule is offered as an OPTIONAL BENEFIT...
