Meeting Room Specialist

3 weeks ago


Manhattan, United States DXC Technology Full time

Description:

- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Mobile Device Support
- Assist with on-boarding
- Office Renovation Support
- Logistic support
- Reactive Office Space Support
- Meeting room support
- AV support
- Printer Support
- Infrastructure Support
- Server Room support
- Ticket work/monitoring via SNOW
- Ability to walk and stand for several hours.

**Basic Qualifications -**
- High school diploma or G.E.D.
- 1-2 years of service desk or field support experience
- Experience working with the hardware, software, and equipment products. Hands on experience a must.

**Other Qualifications**
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem-solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Willingness to travel to other sites within 20 miles (possible)
- Perform proactive room checks.
- Utilize the guidelines and continuous improvement methodology to improve customer satisfaction.
- Monitor and respond to a priority meeting room hotline (local language) or paging system available in the location so end-users can report incidents.
- Provide priority response to incidents that impact meeting rooms.

**Work Environment**
- Office/Plant environment - 100% on-site - Hudson Yards - Manhattan, NY
- Ability to stand or walk for several hours
- May require weekend work

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $60,400 - $112,100.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

**If you are an applicant from the United States, Guam, or Puerto Rico**

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters**. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

**Disability Accommodations**

Please note: DXC will respond only to requests for accommodations due to a disability.



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