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IT Help Desk Technician

4 months ago

Rancho Cucamonga, United States Bradshaw Home Full time

Welcome to Bradshaw Home, where innovation meets everyday living. As a leading force in the housewares and kitchenware industry, we take pride in crafting products that elevate the ordinary into the extraordinary. At Bradshaw Home, we believe in the power of thoughtful design and quality craftsmanship to enhance the daily experiences of our customers._
- With a rich history rooted in a passion for innovation, we've been shaping the way households function for decades. Our commitment to excellence has made us a household name, synonymous with reliability, creativity, and cutting-edge solutions. At the heart of our core values is a profound appreciation for human relationships in business, a vital element that defines our approach._
- As we continue to evolve, we're not just creating products; we're shaping lifestyles. Join us on our journey to redefine the art of home living. At Bradshaw Home, we embrace diversity, foster creativity, and encourage our team to dream big. Be a part of a dynamic, forward-thinking company where your talents are valued, and your ideas have the power to shape the homes of tomorrow. Together, let's create a future where every home is a masterpiece._

**Overview**

The IT Support position serves as the first point of contact for providing technical assistance and support related to computer systems, hardware, and software. Work is usually given in terms of tasks through the helpdesk ticket system. The IT Support position is also responsible for proactively monitoring end-user backups, patches and virus updates.

**Key Responsibilities**
- Answering, evaluating, and prioritizing incoming helpdesk requests for assistance from users experiencing problems with hardware, software, networking, phone system and other computer-related technologies.
- Remotely supporting offsite employees via phone support and LogMeIn online access.
- Replacing and configuring new desktops / laptops.
- Creating and running system-imaging solutions for deployment and remediation of laptops and workstations.
- Creating new users / resetting passwords in ADS.
- Onboarding new employees through IT orientation process
- Responsible for calling for copier support and maintenance.
- Setting up Teams phones and training new users on phone system.
- Ordering supplies for printers and basic IT equipment.
- Responsible for the Verizon Mobile Phone setup and maintenance.
- Maintaining IT Asset Database software.
- Maintaining Network Infrastructure / Patch Panels / AP configuration and maintenance.
- Monitoring virus enterprise server to make sure updates are pushing down to clients.
- Monitoring Windows Server Update Services (WSUS) to make sure important updates are pushing down to clients on a weekly basis.
- Monitoring cloud based backup solution for desktops and laptops to make sure clients are backing up daily.
- Maintaining cleanliness of network operations center and other IT areas.
- Maintaining office layout and cabling diagrams.
- Other tasks as required.

**Key Selection Criteria**
- **Prioritization**:Able to prioritize, multitask and adapt effectively in accordance with changing priorities and deadlines.
- ** Work independently and as a team**:Able to effectively self-manage time to get work done with little supervision along with being able to collaborate as a team member.
- ** Solution Seeker**:Ability to see and present “the big picture” and proactively offer appropriate solutions
- ** Technology Leader**:Self-interest to keep abreast with technology and industry best practices

**Education and Skills**
- Minimum of 1 year previous IT Help desk Support or
- Diploma from trade college (ITT Tech / Devry)