Bilingual Customer Support Representative
3 weeks ago
**Our Story**
CARSTAR Ambassador Collision is an I-CAR Gold Class certified collision center, offering a comprehensive range of services, including bodywork, automotive painting, mechanical repair, frame repair, windshield repair and installtion, as well as wheel and tire repair. Our extensive auto insurance network ensures hassle-free and timely repairs for our customers.
**Our Vision**
Our vision is to be a recognized leader in the auto body industry, expanding across the state of Texas. We're a company that fosters the development of our team, not just their hiring. If you're looking for a long-term position in an inviting and exciting environment, Ambassador Collision is the right fit for you.
**Work Location**
Ambassador Collision
Houston, Texas
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 9 AM - 1 PM
Sun: Closed
**Qualifications**
- Must be authorized to work in the United States.
- Must pass all pre-employment screenings, including background and MVR checks.
- _**Must**_ **be able to communicate in English and Spanish effectively.**:
- Must be able to converse effectively and professionally in person and over the phone.
- Valid driver's license and clean driving record.
- High school diploma or equivalent; post-secondary education in a related field is a plus.
- Proficiency in CCC software
- In-depth knowledge of collision repair processes, parts, and materials.
- Advanced understanding and knowledge of repair processes/procedures.
- Exceptional customer service and communication skills.
- Ability to prioritize tasks, adapt in a fast-paced environment, and provide personable, friendly customer service.
- Detail-oriented with strong organizational skills.
- Ability to understand instructions, both written and verbal.
- Ability to perform consistent physical activities, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs.
**Benefits**
- Comprehensive benefits package (Health, dental, vision, life insurance, and 401(k), coming soon).
- Paid time off.
- Paid Skilled Training and Certifications (I-CAR and ASE).
- Industry Comparable Pay paid weekly.
- Tools and resources provided for efficient job performance and growth.
- A friendly and diverse work environment with like-minded individuals.
- There are lots of opportunities for growth with flexible schedules.
- Routine team-building events.
**Responsibilities**:
- Providing accurate information about products, services, policies, and procedures.
- Resolving customer issues or complaints efficiently and effectively, striving for first-call resolution whenever possible.
- Maintaining a positive and helpful attitude, even in challenging situations.
- Escalating complex issues to higher levels of management or specialized departments when needed.
- Document customer interactions and update customer records in the company's database.
- Identify opportunities to upsell or cross-sell products or services to customers.
- Keep up to date with promotions and company policies to provide up-to-date information to customers.
- Practice in ongoing training and professional development to improve skills and knowledge.
- Collaborate with the repair team to ensure seamless repair processes.
- Maintain accurate records of repairs, including parts used, labor hours, and relevant information.
- Familiar with Windows OS, Microsoft Word and Excel, and Google Business Suite.
Pay: $10.00 - $12.00 per hour
Expected hours: 40 - 48 per week
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
**Language**:
- Spanish (required)
License/Certification:
- I-CAR Certification (required)
- Driver's License (required)
Work Location: In person
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