Bilingual-Medical Customer Representative
2 months ago
What’s a typical day as a Medical Customer Support Representative? You’ll be:
• Acting as a trusted advisor and educator on healthcare-related inquiries.
• Guiding patients to a better healthcare experience.
• Resolving member and provider concerns.
• Assisting providers and patients in finding a doctor through various communication channels.
• Partnering with internal departments to ensure a seamless experience for resolving potential issues.
• Documenting and tracking contact with members, providers, and plan sponsors.
• Handling incoming requests for appeals and pre-authorizations.
• Triaging resulting rework to appropriate staff.
• Educating providers on self-service options.
• Performing other duties and projects as needed.
This job might be an outstanding fit if you:
• Have a high school diploma.
• Have experience in healthcare/managed care customer service.
• Possess excellent verbal and written communication skills.
• Have problem-solving skills.
• Are empathetic and have a passion for serving others.
• Have a strong work ethic and sense of responsibility.
• Can multi-task and work efficiently.
• Have an understanding of medical terminology.
• Can maintain accuracy and production standards.
• Are proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Have attention to detail and analytical skills.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Medical Customer Support Representative today
#CB
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at itAbout Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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