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Houston Onsite

2 months ago

Houston, United States Asurion Full time

Bilingual Customer Care and Sales Representative- Houston, TX

This position requires newly hired Customer Care and Sales Representatives to work in our office located at 10720 W Sam Houston Pkwy N Houston, TX 77064.

 

Plug into our pay Top performers bring in up to $33+ per hour ($16/hour minimum + $1/hour for Spanish bilingual)

 

 Make money moves with Asurion $16 per hour + $1/hour for Spanish bilingual is the minimum hourly pay. After training you will move to a Pay Per Experience model where you will get paid for each completed conversation with a customer. Our top experts make up to $33+/hour. During offline hours (meetings and coaching) you will be paid at an Hourly Rate of $16/hour.

  • Base pay is guaranteed and paid bi-weekly + early access to earned pay, now available 

Asurion offers affordable medical, dental and vision benefits program (Some plans average under $20/paycheck for single coverage; rates vary by location)

 

As a Customer Care and Sales Representative, you will maintain exceptional customer service while providing support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell 

As a Customer Care and Sales Representative, here’s what you can expect to do:

  • Evaluate and assist with customer concerns
  • Sell Asurion smart home and other products on every call
  • Explain device capabilities, wireless carrier data product offerings and company policies
  • Meet goals and grow from feedback and coaching
  • When needed, escalate calls to the appropriate tier of customer service function

Here’s what you’ll bring to the team:

  • High school diploma or equivalent
  • Customer service experience (minimum of 6 months customer service experience)
  • Ability to retain knowledge- Learns and memorizes product information and customer information
  • Attention to Details - Provides care and attention to every customer issue.
  • Friendly, Professional, Respectful – Projects a warm and friendly demeanor, exhibits professionalism and respect. Skilled in politely addressing customers, showing patience and empathy in resolving customer concerns
  • Flexible - Ability to meet the needs of each customer, adapting and flexing to customer needs and business needs, accordingly
  • Organization – Multitasks with speed and accuracy
  • Problem Solving – Ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service
  • Dedication- Reliable track record in attendance and performance and work history
  • Sales Aptitude- Energy and Enthusiasm for selling to customers
  • Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)
  • Computer literacy (type 25-35 words per minute and learn call center software)
  • A passing hiring assessment (soft skill scenario modeling and product knowledge)
  • Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
  • Bilingual in English and Spanish
  • Ability to achieve sales and customer experience goals and objectives
  • This is a sales role, team members in this role have sales activity goals that must be met to be successful 

Asurion’s business model is based on building lasting relationships with customers by providing products that customers need and understand. It is through the integrity that our experts display in serving, solving and selling to our customers that we create those enduring connections. In their interactions with customers, experts are expected to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. 

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