Patient Access Specialist
3 weeks ago
**JOB SUMMARY**
- Provides medical collection services for TLRA collection units.
- Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection.
- This involves performing collection activities related to follow-up and account resolution, and includes communication to patients, clients, reimbursement vendors, and other external entities while adhering to all client, state and federal guidelines.
- Patient and client satisfaction is essential.
- Associates in the collection unites are expected to knave knowledge of the overall collection work processes for both active AR and BD inventory.
**Roles & Responsibilities**
- Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA’s business objectives
- Documents and updates patient account information in TLRA’s collection software system timely and accurately to include appropriate account status.
- Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and request.
- Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
- Performs research and analysis of account issues and strives to resolve problems timely and accurately.
- Ensure daily productivity standards are met.
- Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
- Performs other special projects
**Minimum Qualifications**
Requirements: Hospital Billing; UB04s, Appeals, Corrected claims, Payer experience
**Job Type**: Contract
Pay: $18.77 - $20.05 per hour
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Hospital Billing/Collection: 1 year (required)
- Healthcare: 3 years (required)
- UB04s: 1 year (required)
- Appeals: 1 year (preferred)
- Corrected claims: 1 year (required)
- Payer: 1 year (preferred)
Ability to Commute:
- Houston, TX 77008 (required)
Work Location: In person
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