Manager, Virtual Learning Center

3 weeks ago

Chicago, United States YMCA OF THE USA Full time

**GENERAL FUNCTION**

The Manager, Virtual Learning Center is responsible for the implementation and continuous improvement of the Virtual Learning Center. The Manager will design and implement virtual learning for the national movement of YMCAs and ensure quality in all aspects of virtual learning.

This role will contribute to the execution and continual improvement of learning experiences. The Manager, Virtual Learning Center will build relationships with participants, trainers, faculty, stakeholders, and team members to meet or exceed success criteria for assigned programs and projects.

**KNOWLEDGE, SKILLS & ABILITIES**
- Bachelor’s degree in education, instructional design, educational technology or a related field is required.
- A minimum of 5 years of experience in learning technology, facilitations or instructional design.
- Experience supervising and leading others is preferred.
- Must be able to travel 10% of the time.
- Excellent training delivery and facilitation skills are required.
- Strong knowledge of virtual learning platforms, tools and technologies (Microsoft, Qualtrics, LMS, etc.)
- Proficiency in virtual delivery systems (Zoom, Microsoft Teams, etc.)
- Self-directed; and proficient at Project management
- Experience working with stakeholders at all levels of an Organization.
- Proven ability to influence and lead others who are not in one’s direct reporting structure.
- Proven ability to problem solve, be flexible, and adjust to situations as they arise if needed.
- Strong interpersonal skills and the ability to work effectively with a diverse range of individuals.
- Requires a commitment to the YMCA character development values of caring, honesty, respect and responsibility.

**CORE COMPETENCIES**
- Values. Demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility and a commitment to the Y’s mission, in all matters at all times.
- Inclusion. Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and cultural competence.
- Relationships. Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work.
- Influence. Employs influence strategies that engage, inspire, and build commitment to the cause and overall Y goals.
- Communication. Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience.
- Developing Others. Recognizes and acts on the need to continually develop others’ capabilities to attain the highest level of performance possible.
- Decision Making. Integrates logic, intuition, and sound judgment to analyze information to identify the greatest opportunities, make sound decisions, and solve problems.
- Change Capacity. Leads self and others through change by navigating ambiguity appropriately and adapting well to new situations, obstacles, and opportunities.
- Emotional Maturity. Demonstrates effective interpersonal skills.
- Quality Results. Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences.
- Innovation. Participates in the generation, experimentation, and implementation of new approaches and activities that improve and expand the Y’s mission and work.

**ESSENTIAL FUNCTIONS**
- Develop and implement standard operating guidelines, procedures, and practices for virtual, instructor-led learning & development experiences.
- Provide leadership to the class scheduling, administration/management and production of all virtual instructor led training.
- Leads the process to implement the virtual learning roadmap.
- Collaborate with the Learning Center leadership team on learning goals for the Y network.
- Build key relationships with the full learning center team, trainers/faculty and other stakeholders.
- Leads the launch of all new virtual instructor-led training.
- Support the implementation of Learning Center by contributing to communication, yearly learning calendar development and the implementation of the annual Learning Center needs assessment and evaluation.
- Develop and maintain a pool of highly trained trainers, faculty, facilitators, and producers to ensure delivery of high-quality and engaging virtual learning & development experiences.
- Work with the content team to ensure virtual learning & development trainer resources are available, accessible, and up to date.
- Stay-up-to date with emerging trends and technology in online learning & industry best practices to ensure the best possible experience is being offered to the Y network.
- Develop, implement, and respond to a feedback system for network wide virtual learning & development experiences, making necessary adjustment to enhance participation outcomes.
- Implement strategies to ensure quality of training experience for virtual training offerings.
- Perform other duties as assigned.

**EFFECT ON END RESULTS/ STRATEGIC IMP

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