Customer Service Representative

2 weeks ago

Chicago, United States Elite Truck Rental Full time

As a leader in the truck rental industry, celebrating our 45th year in business this year, and as the largest independently owned truck rental in the Chicagoland area, we serve our customers with an unparalleled standard of excellence. Our associates get to share in our success and the success of our customers. Since we deal with a lot of startups and individually owned businesses, we are looking for passionate, customer-focused individuals to be a part of our dynamic team.

We are a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.
- We do not pay on commission; we offer a competitive base rate with bonus potential based on overall team performance.
- We focus on providing you a time off package that is generous for retail. You accrue 2 weeks of vacation in your first year The longer you work with us, the more vacation time you earn.
- We offer very competitive Medical Benefits

About the Role:
Your role as a customer service associate is to deliver the ultimate experience for every one of our customers. This individual will be utilizing our web-based computer program, assisting multiple customers both in-person and on the phone while providing the great service our customers have come to expect.

You will be asked to step out into the lot with a customer to show the features on a truck and to pull up and park trucks. Must be detail-oriented with good math skills. Our goal is to ensure our customers receive the highest level of service; the experience YOU create is the reason for their return. If you enjoy providing customers with a great in-store experience and you have high attention to detail, this is the place for you

**Requirements**:

- Must have a High School Diploma.
- 1+ year of customer service experience required. (Retail industry experience preferred)
- Polished and professional with a “customer first” attitude.
- Excellent verbal and written communication skills.
- Enjoys process efficiency and is highly detail-oriented.
- Ability to recall transactions and details from earlier in the day, week or month.
- Be able to function in a fast-paced environment with the rest of the team and the ability to stay organized or adjust to changing inventories.
- Must have a Valid Driver's license and be 21 or older.
- Some experience with Word and Excel programs is preferred.
- Be able to lift 25 lbs.

Pay: $19.17 - $21.15 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Ability to Commute:

- Chicago, IL 60612 (required)

Work Location: In person

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