Csr - Customer Service Representative

3 weeks ago


Chicago, United States European & US Car Service Full time

**Job Summary**: The Customer Service Representative is directly involved in all aspects of communicating with the customer during the collision repair process. This position is the image and face of our business when customers first call or enter our facility. We are looking for an enthusiastic, helpful and polite individual to join our team who will do his/her very best to make a bad situation (car needs repair) the smoothest transition possible.

**Required Experience**:

- Provide great customer service to customers via telephone and in person
- Provides customers with vehicle status information
- May be involved scheduling rental vehicles for customers
- Answers and directs telephone calls to the appropriate parties
- Provides customer callbacks after the repair process
- Communicates with callers in a professional, friendly, and efficient manner
- Assists estimators and managers as needed.
- Write preliminary repair estimates for customers utilizing CCC One estimating software.
- Performs other administrative duties, as assigned
- Ability to multi-task in a sometimes high-stress, demanding environment
- Maintains assigned workspace in an organized and clean manner
- Maintains a professional appearance at all times

**Qualifications**:

- MUST HAVE EXCELLENT ORAL AND WRITTEN COMMUNICATION SKILLS
- Automotive experience a plus.
- A high school diploma or equivalent.
- Experience handling in/outbound calls
- CCC One Estimating Software experience
- Strong organization & ability to multi-task
- Thrive in fast paced environment
- Positive attiude and team player
- Strong PC and Internet Skills
- Submit to and successfully pass a pre-employment background check.
- Pre-employment drug-screen and background administered.

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift
- No nights

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Ability to Relocate:

- Chicago, IL 60613: Relocate before starting work (required)

Work Location: In person



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