Customer Service Manager

2 weeks ago


Bowie, United States Harris Teeter Bowie MD Full time

Responsibilities:

- Manage a team of customer service representatives and ensure excellent customer service is provided
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor customer interactions to ensure quality and adherence to company standards
- Train and coach customer service representatives on best practices and techniques
- Conduct performance evaluations and provide feedback to team members
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Analyze customer feedback and data to identify areas for improvement

**Skills**:

- Strong organizational skills to effectively manage a team and prioritize tasks
- Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members
- Proficiency in math for handling financial transactions and analyzing sales data
- Knowledge of phone etiquette and the ability to handle phone calls in a professional manner
- Administrative skills for managing paperwork, documentation, and record keeping
- Ability to stock inventory and maintain supply levels as needed
- Time management skills to meet deadlines and handle multiple tasks simultaneously

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance

Experience level:

- 2 years
- 3 years

Ability to Relocate:

- Bowie, MD 20715: Relocate before starting work (required)

Work Location: In person



  • Bowie, United States WesBanco Bank, Inc. Full time

    **This position will work the following alternate shift**: - Tuesday through Saturday 9:00am to 6:00pm **SUMMARY**: The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services. Often the primary interaction a customer may have with the...


  • Bowie, United States WesBanco Bank, Inc. Full time

    **This position will work the following alternate shift**: - Tuesday through Saturday 9:00am to 6:00pm **SUMMARY**: The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services. Often the primary interaction a customer may have with the...


  • Bowie, United States David's Bridal Full time

    NOW HIRING Location MD - Bowie Area Store Hourly Careers Category Retail - Sales Share this role: BEST. JOB. EVER! Here are some of the perks: $500 sign on bonus* 25% store discount $400 referral bonus for every friend hired with no limit* Competitive pay rates *Additional terms and conditions apply. Be part of the magicapply today! The **Customer...


  • Bowie, United States David's Bridal Full time

    NOW HIRING Location MD - Bowie Area Store Hourly Careers Category Retail - Sales Share this role: BEST. JOB. EVER! Here are some of the perks: $500 sign on bonus* 25% store discount $400 referral bonus for every friend hired with no limit* Competitive pay rates *Additional terms and conditions apply. Be part of the magicapply today! The **Customer...


  • Bowie, United States Maryland Speedy Tag & Title II LLC Full time

    **Benefits/Perks** - Competitive Compensation - Paid Time Off - Career Growth Opportunities **Job Summary** **Responsibilities** - Process Motor Vehicle Tag and Title Transactions for the public and the business community. - Participate with marketing campaigns tasks to promote business. - Utilize software that interface with the Motor Vehicle...


  • Bowie, United States OPC Pest Service Full time

    Overview For Those Who Like Being the Best, Join the Best in Pests. As an Orkin Home Services Inspector, you get the advantage of a highly persuasive pitch: top-notch protection from the industry leader with more than 120 years of experience. You'll also have the satisfaction of helping homeowners protect their most valuable asset. It's a role that combines...


  • Bowie, United States OPC Pest Service Full time

    Overview For Those Who Like Being the Best, Join the Best in Pests. As an Orkin Home Services Inspector, you get the advantage of a highly persuasive pitch: top-notch protection from the industry leader with more than 120 years of experience. You'll also have the satisfaction of helping homeowners protect their most valuable asset. It's a role that combines...


  • Bowie, Maryland, United States Family Dollar Full time

    Family Dollar NEW YORK AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Service Lane Manager

    4 weeks ago


    Bowie, United States Ourisman Hyundai and Genesis of Bowie Full time

    **Summary** Runs an efficient and profitable service department through productive staffing, customer experience, customer retention, achievement of objectives, and promotes proper maintenance and repair sales. **Essential Duties** - Ensures that customers are satisfied with their advisor and overall experience. - Ensures that all customers are greeted...

  • Service Lane Manager

    19 hours ago


    Bowie, United States Ourisman Hyundai and Genesis of Bowie Full time

    **Summary** Runs an efficient and profitable service department through productive staffing, customer experience, customer retention, achievement of objectives, and promotes proper maintenance and repair sales. **Essential Duties** - Ensures that customers are satisfied with their advisor and overall experience. - Ensures that all customers are greeted...


  • Bowie, United States Parkar Digital Full time

    Job Title: Professional Services ManagerJob Type: Full-TimeLocation: Bowie, MD Overview: As a Professional Services Manager, you will play a pivotal role in leading our professional services and Tier 3 support team. This position requires a dynamic individual who excels in both a managerial and hands-on technical capacity, providing guidance, oversight, and...


  • Bowie, United States Parkar Digital Full time

    Job Title: Professional Services ManagerJob Type: Full-TimeLocation: Bowie, MD Overview: As a Professional Services Manager, you will play a pivotal role in leading our professional services and Tier 3 support team. This position requires a dynamic individual who excels in both a managerial and hands-on technical capacity, providing guidance, oversight, and...


  • Bowie, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Bowie, Maryland. The Client Care Specialist is the first and last person clients see when they enter, making this role critical for daily operations. Ideally, the Client Care Specialist is bilingual in Spanish and English.Come...


  • Bowie, United States American Red Cross Full time

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: We provide...


  • Bowie, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full service restaurant management position in Bowie, MDAs a...


  • Bowie, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full service restaurant management position in Bowie, MDAs a...


  • Bowie, United States Victoria's Secret Full time

    **A Victoria’s Secret & Co Customer Experience Lead** is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. **Primary Responsibility**: The Customer Experience Lead is primarily...


  • Bowie, United States Total Care Services, Inc. Full time

    20 Years of Services - Helping Others Meet Life’s Challenges. Compensation Package: - Yearly Salary: $60,000 - Exceptional Benefits - Must be a licensed driver with reliable transportation, valid insurance, and a safe driving record. Total Care Services, Inc. (TCS) is seeking dedicated and compassionate individuals to join our team as Case Managers in...


  • Bowie, United States Ourisman Chrysler Dodge Jeep Ram of Bowie Full time

    **Ourisman Chyrsler Dodge Jeep Ram Of** **Bowie** has immediate opening for an Assistant Service Manager/Service Advisor. We are looking for individuals with six years experience in a high volume service department and proven track records of excellent Customer Service (CSI). Reynolds systems experience is preferred but not required. This is an opportunity...

  • Service Porter

    3 weeks ago


    Bowie, United States Group 1 Automotive, Inc. Full time

    Overview**:Kia of Bowie** is part of fast growing _Group 1 Automotive_, a leader in automotive retail and we are looking to add a qualified **SERVICE PORTER **to our team. * In addition to competitive pay, we offer our associates the following benefits:* - Health, Dental, Vision, Life, and Disability insurance - 401(k) plan with company match - Paid...