Service Lane Manager

3 days ago

Bowie, United States Ourisman Hyundai and Genesis of Bowie Full time

**Summary**

Runs an efficient and profitable service department through productive staffing, customer experience, customer retention, achievement of objectives, and promotes proper maintenance and repair sales.

**Essential Duties**
- Ensures that customers are satisfied with their advisor and overall experience.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Assists advisors with TO sales opportunities when needed.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to dealership's guidelines.
- Assist SD in interviewing, recruiting, training, counseling, and monitoring the performance of all service department staff.
- Maintains reporting systems required by SD.
- Attends managers meetings.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Assist SD with scheduling of activities of all department employees.
- Monitors and follows up on parts orders with the parts manager to ensure availability.
- Informs repair technicians of time allowances on each repair order.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Ensures that the work areas and customer waiting area are kept clean.
- Maintains a professional appearance.

Other tasks as assigned.

**Qualifications**:
5+ years of service advisor experience

Proof of high level CSI

Previous service manager experience a plus.

Previous Hyundai, Genesis, Kia experience preferred and not required.

Pay: $80,000.00 - $110,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

  • Home Service Inspector

    4 weeks ago

    Bowie, United States OPC Pest Service Full time

    Overview For Those Who Like Being the Best, Join the Best in Pests. As an Orkin Home Services Inspector, you get the advantage of a highly persuasive pitch: top-notch protection from the industry leader with more than 120 years of experience. You'll also have the satisfaction of helping homeowners protect their most valuable asset. It's a role that combines...

  • Professional Services Manager

    2 days ago

    Bowie, United States Parkar Digital Full time

    Job Title: Professional Services Manager Job Type: Full-Time Location: Bowie, MD Overview: As a Professional Services Manager, you will play a pivotal role in leading our professional services and Tier 3 support team. This position requires a dynamic individual who excels in both a managerial and hands-on technical capacity, providing guidance, oversight,...

  • Professional Services Manager

    4 weeks ago

    Bowie, United States Parkar Digital Full time

    Job Title: Professional Services ManagerJob Type: Full-TimeLocation: Bowie, MD Overview: As a Professional Services Manager, you will play a pivotal role in leading our professional services and Tier 3 support team. This position requires a dynamic individual who excels in both a managerial and hands-on technical capacity, providing guidance, oversight, and...

  • Customer Service Manager

    2 weeks ago

    Bowie, United States Harris Teeter Bowie MD Full time

    Responsibilities: - Manage a team of customer service representatives and ensure excellent customer service is provided - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Monitor customer interactions to ensure quality and adherence to company standards - Train and coach customer service...

  • Porter Darcars Bowie

    1 week ago

    Bowie, United States DARCARS Automotive Group Full time

    **DARCARS Automotive Group** is now seeking a** Porter!** As the** Porter** you will play an extremely important role in customer satisfaction and the overall continued success of our company. In this role, you are responsible for lane management and will perform various tasks and errands for the dealership service department. **In this role, you'll**: -...

  • Porter Darcars of Bowie

    3 days ago

    Bowie, United States DARCARS Automotive Group Full time

    **DARCARS Automotive Group** is now seeking a** Porter!** As the** Porter** you will play an extremely important role in customer satisfaction and the overall continued success of our company. In this role, you are responsible for lane management and will perform various tasks and errands for the dealership service department. **In this role, you'll**: -...

  • Case Manager Coordination of Community Services

    3 weeks ago

    Bowie, United States Total Care Services, Inc. Full time

    20 Years of Services - Helping Others Meet Life’s Challenges. Compensation Package: - Yearly Salary: $60,000 - Exceptional Benefits - Must be a licensed driver with reliable transportation, valid insurance, and a safe driving record. Total Care Services, Inc. (TCS) is seeking dedicated and compassionate individuals to join our team as Case Managers in...

  • Porter DARCARS Bowie

    2 weeks ago

    Bowie, United States DARCARS Automotive Group Full time

    DARCARS Automotive Groupis now seeking aPorter!As thePorter you will play an extremely important role in customer satisfaction and the overall continued success of our company. In this role, you are responsible for lane management and will perform various tasks and errands for the dealership service department.In this role, you'll:Conducts business in a...

  • Porter DARCARS of Bowie

    4 weeks ago

    Bowie, United States DARCARS Automotive Group Full time

    Job DescriptionJob DescriptionDARCARS Automotive Group is now seeking a Porter!As the Porter you will play an extremely important role in customer satisfaction and the overall continued success of our company. In this role, you are responsible for lane management and will perform various tasks and errands for the dealership service department.In this...

  • Porter DARCARS Bowie

    2 weeks ago

    Bowie, United States DARCARS Automotive Group Full time

    Job DescriptionJob DescriptionDARCARS Automotive Group is now seeking a Porter!As the Porter you will play an extremely important role in customer satisfaction and the overall continued success of our company. In this role, you are responsible for lane management and will perform various tasks and errands for the dealership service department.In this...

  • Porter DARCARS Bowie

    1 week ago

    Bowie, United States DARCARS Automotive Group Full time

    Job DescriptionJob DescriptionDARCARS Automotive Group is now seeking a Porter!As the Porter you will play an extremely important role in customer satisfaction and the overall continued success of our company. In this role, you are responsible for lane management and will perform various tasks and errands for the dealership service department.In this...

  • Restaurant FOH Manager

    5 days ago

    Bowie, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full service restaurant management position in Bowie, MDAs a...

  • Restaurant FOH Manager

    1 month ago

    Bowie, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full service restaurant management position in Bowie, MDAs a...

  • Master Merchandiser

    4 weeks ago

    Bowie, United States Drive Line Service Full time

    Master Merchandiser Date Posted: 06/01/2024 Apply Employee Type: Part Time Location: BOWIE, MD Pay Rate: $16.50 Date Posted: 06/01/2024 Job ID: 151941 Job Description Retail Merchandisers Needed! Earn $XX / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on business...

  • Master Merchandiser

    4 weeks ago

    Bowie, United States Drive Line Service Full time

    Master Merchandiser Date Posted: 05/15/2024 Apply Employee Type: Part Time Location: BOWIE, MD Pay Rate: $16.50 Date Posted: 05/15/2024 Job ID: 147105 Job Description Retail Merchandisers Needed! Earn $$16.50 / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on...

  • LPN/LVN Homecare Opportunities | Bowie, MD | Sun

    4 weeks ago

    Bowie, United States Maxim Healthcare Service Full time

    Maxim Healthcare is looking for a Licensed Practical Nurse (LPN) to assume responsibility and accountability for the application of the nursing process and the delivery of patient care, under the supervision of a Registered Nurse (RN). The Licensed Practical Nurse (LPN) will consistently perform according to nursing standards and is accountable in managing...

  • Customer Service Associate

    3 days ago

    Bowie, United States WesBanco Bank, Inc. Full time

    **This position will work the following alternate shift**: - Tuesday through Saturday 9:00am to 6:00pm **SUMMARY**: The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services. Often the primary interaction a customer may have with the...

  • Service Desk Agent

    2 weeks ago

    Bowie, Maryland, United States William C Brown Inc Full time

    Service Desk Agent (Third Shift)EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Description(Bowie, Maryland Computer Center)We...

  • Customer Service Representative

    4 weeks ago

    Bowie, United States David's Bridal Full time

    NOW HIRING Location MD - Bowie Area Store Hourly Careers Category Retail - Sales Share this role: BEST. JOB. EVER! Here are some of the perks: $500 sign on bonus* 25% store discount $400 referral bonus for every friend hired with no limit* Competitive pay rates *Additional terms and conditions apply. Be part of the magicapply today! The **Customer...

  • Service Advisor/writer

    3 weeks ago

    Bowie, United States Ourisman Chrysler Dodge Jeep Ram of Bowie Full time

    **Ourisman Chyrsler Dodge Jeep Ram Of** **Bowie** has immediate opening for an Assistant Service Manager/Service Advisor. We are looking for individuals with six years experience in a high volume service department and proven track records of excellent Customer Service (CSI). Reynolds systems experience is preferred but not required. This is an opportunity...