Collection Agent
3 weeks ago
Lendr, an experienced financial service leader, offers fast, flexible cash advances for small to medium-sized businesses. We're hiring a Collection Agent with a proven track record, exceptional customer service, and strong negotiation skills. Competitive salary plus monthly commissions. Join us to make a real impact in finance
**Core Responsibilities**:
- Develop & maintain relationships with delinquent customers.
- Conduct Inbound/ Outbound calls.
- Maintain a portfolio of accounts in varying degrees of delinquency across multiple customer personas.
- Perform escalation steps on specific accounts and regular monitoring of accounts
- Negotiate settlements with customers.
- Create & Schedule Payment Arrangements
- Handling general inquiries from existing customers
- You will address ongoing customer complaints concerning billing or service rendered and work on complaints of service failures with designated departments.
- Skip tracing accounts for collections
- Ensuring conversations and payments are well documented.
- Troubleshoot concerns for customers.
- Act and encourage customers to make timely debt payments; build a positive rapport.
- 3-5 years’ experience in collections, commercial & 3 Party collections a plus
- Merchant Cash Advance (MCA) experience is a plus.
- Strong skip tracing
- Excellent written, oral, and reading communication
- Problem solving, proactive and analytical mindset
- B2B and B2C experience
- Working knowledge of MS Office, Excel, Credit Reporting
- Ownership mindset & Team Goals First
- Ability to work in fast-paced environment; independently and in a team environment
- Notary is a plus
Pay: From $45,000.00 per year
Work Location: In person
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