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Front Desk Clerk

4 months ago


Mount Dora, United States Quality Inn & Suites Full time

**Overview**:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Clerk. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we encourage you to apply.

**Responsibilities**:

- Welcome guests with warmth, enthusiasm, and professionalism, creating a seamless arrival experience
- Process check-in and check-out efficiently and accurately, utilizing Choice Advantage
- Process payments and maintain accurate records of transactions
- Manage room assignments according to guest preferences and ensure rooms are prepared
- Field guest inquiries and requests via phone; resolving issues promptly and professionally
- Maintain an organized and clean front desk area and lobby
- Stock breakfast items and condiments
- Collaborate effectively with other departments
- Stay informed about hotel operations, services, and local attractions.
- Anticipate guests’ needs and proactively offer assistance

**Experience**:

- Previous experience in customer service or hospitality preferred
- Bilingual proficiency (English/Spanish) is a plus
- Phone etiquette and communication skills

**Benefits**:

- Competitive pay based on experience
- Employee discounts on hotel stays and amenities

**Job Type**: Part-time

Pay: $12.00 per hour

Work setting:

- In-person

Ability to Commute:

- Mount Dora, FL 32757 (required)

Work Location: In person