Resident Services Coordinator

3 weeks ago

Philadelphia, United States GY Properties Full time

**THE OPPORTUNITY - About GY Properties**

GY Properties is a U.S. real estate company headquartered in Philadelphia, PA, specializing in acquisition, development, construction and in-house management of multifamily residential properties and high-end residential condominiums. GY Properties has been doing business for more than 30 years in the Philadelphia region.

At GY Properties our mission is to create homes and communities by focusing on location, wellness, and innovation for our residents and investors. Our core values include treating our residents, employees, and investors with respect and honesty, being accountable, innovating, and working together inclusively.

***

We are looking for an organized and motivated Resident Service Coordinator to assist the property manager with daily operations and resident assistance for a portfolio of multifamily residential properties. The resident service coordinator will report to the property manager and perform administrative and organizational duties such as liaising with residents and ensuring a positive resident experience. This position is fully in-person, based out of our corporate office which provides complementary employee parking.

**PRIMARY RESPONSIBILITIES**
- Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants.
- Addressing and resolving residents' questions, concerns, and complaints in a timely manner.
- Inspecting property conditions and coordinating maintenance activities.
- Creating and distributing marketing materials to attract new tenants.
- Maintaining organized and updated resident files and records.
- Reporting any problems or issues to the property manager.

**MINIMUM REQUIREMENTS**:

- High school diploma/GED.
- Previous experience in property management or real estate.
- Working knowledge of industry standards and regulations.
- Excellent communication skills, both verbal and written.
- Strong organizational and time management skills.
- Excellent interpersonal and conflict resolution skills.
- Proficiency in Microsoft Office.
- Basic bookkeeping skills.
- Excellent time management skills and ability to multi-task and prioritize work.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organizational and planning skills in a fast-paced environment.
- A creative mind with an ability to suggest improvements.
- Excellent communication and interpersonal skills, with the highest level of integrity.
- Highly motivated with a strong desire and ability to learn quickly.

PREFERRED SKILLS
- Property Management Certifications
- Degree in business, management or real estate preferred.

**SALARY AND BENEFITS**

The compensation for this position ranges from $40,000-50,000 commensurate with qualifications and experience. This full-time position is considered exempt from overtime pay under the federal and state wage and hour laws. GY Properties offers a highly competitive compensation package that includes medical, dental and vision insurance, 401(k) retirement plan with company matching, generous vacation and paid time off, an employee referral program, complementary employee parking, and opportunities for continuing education and training.

GY Properties currently requires the COVID-19 vaccination for all employees, other than those with religious or medical exemptions. This is a full-time in-office position.

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