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Regional Support Manager, Aircraft Fueling

2 months ago

Chicago, United States FINANCE - Finance Full time

**Why work with United Ground Express**:

- _Mission:_ United Ground Express is focused on connections - connecting customers to their destinations, to people, and to the moments that matter most. As a subsidiary of United Airlines, United Ground Express and our employees support flights in Into-Plane Fueling roles in a rapidly growing number of cities across the United States. The UGE team plays an integral role in supporting United Airlines' mission of Connecting People and Uniting the World aboard every flight, every day.
- _Core Values and Principles:_ We are committed to safety, professionalism, and exceptional service.

We prioritize reliability, efficiency, and a customer-centric approach in all our operations.

**What is in it for you**:

- Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network
- Discount Program: 20% off for flight tickets with United Airlines
- Paid time off (PTO)
- Access to Medical (PPO), Dental, Vision, Personal Accident, and Life Insurance
- Flexible Spending Accounts, Long Term Disability,
- 401(k)
- Paid Training

**What to expect**:
As the Regional Support Manager—Into Plane Fueling, you will report directly to the Senior Manager, Into-Plane Fueling Operations. You will be entrusted with overseeing projects and programs supporting the overall development of ITP Operations leaders, streamlining processes, and identifying opportunities for growth. You may be asked to step into interim General Manager coverage to support vacancies. Your leadership will ensure we are consistent in delivering safe, caring, dependable, and efficient station operations. You will participate in other company operations and initiatives as assigned.

**How you will make an impact**:

- Ensure that all employees and business partners understand the importance of safety and require that they conduct themselves in a manner that reflects this value.
- Champion and model exceptional customer service delivery to every customer, every day, aboard every flight.
- Maintain outstanding operational performance through effective leadership during day-to-day operations.
- Work with other operational and planning departments to influence and improve day-to-day
- Drive continuous improvement through effective management and development of processes and procedures to align with UGE's goals and objectives.
- Foster a culture of employee engagement.
- As needed, lead and direct a team of airport operations staff, including supervisors, coordinators, and support personnel, to ensure efficient and effective operations.
- Act as a liaison for airline representatives, airport authorities, government agencies, and other relevant stakeholders to coordinate operational activities and address any operational challenges.
- Assist and support local teams with New Hire Orientation to ensure a welcoming and successful onboarding experience for new UGE team members.

As the Regional Support Manager, you may also act as a temporary General Manager to cover vacancies as assigned to ensure consistent, Safe, Caring, Dependable, and Efficient station operations for varying periods of time as required, as well as participate in other Company operations and initiatives as assigned.

**What's needed to succeed in this role**:

- Qualifications, Knowledge, and Skills Required:_
- 4+ years of airport operations and/or into-plane fueling operations experience
- Bachelor's Degree or equivalent work experience
- Strong understanding of ATA Spec 103, NFPA 407
- Understanding of ITP fueling operational procedures
- Experience managing operations across multiple locations
- Experience supporting station transitions, start-ups, and new Other Airline (OA) contracts
- Experience working with frontline employees in a union environment
- Strong communication and interpersonal skills
- Strong problem-solving skills
- Strong leadership skills, with the ability to motivate, coach, and work in teams
- Technical proficiency and/or expertise with Microsoft Office (excel, Word, PowerPoint,
- Analytical thinking, ability to provide and understand performance data, goal-directed leadership, and service-oriented performance
- Must be flexible to work at stations throughout the U.S. for long periods of time with up to 75% of travel
- May have to cover shifts when necessary, available seven days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations

**ADA Specifications**
- Ability to operate a computer to enter and retrieve data
- Requires ability to speak audibly and listen actively
- Requires ability to use computers and other office equipment
- Requires ability to sit, stand and walk for extended periods of time
- Ability to lift up to 70lbs on a consistent basis
- Ability to pass all pre-screening clearances applicable to position qualifications

**Compensation**:
Base salary range: $75,000 - $85,000 (L5) annuall

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