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Carrier Team Service Analyst

4 months ago

Riverside, United States HUB International Full time

Hi we’re HUB. We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

We are currently hiring a Carrier Team Service Analyst in the HUB Financial Center (HFC), the centralized accounting team for HUB International.

**About the position**:
The Carrier Team Service Analyst is a highly specialized team member that partners closely with our carriers to create optimized relationships with Hub accounting. They are knowledgeable in HFC accounting team workflows and have an in-depth understanding of successful carrier relationships. Team member will team up with accounting teams, regional finance members, and servicing staff to strengthen carrier relations.

What you’ll do

Develop sustainable carrier relationships that allow accounting to stay informed of updates, changes and opportunities

Respond and resolve accounting inquiries communicated directly from carriers

Collaborate with carriers, Hub accounting/ARC on processing gaps and potential solutions

Maintain and upkeep carrier information such as addresses, payment instructions, login portals, invoice/statement distribution, and any additional accounting related details

Provide carrier support to regional servicing staff to prevent disruption to our clients

Proactively connect with existing carrier contacts to assess accounting relationship

Circulate carrier knowledge to accounting staff and regional teams when applicable

Work in concert with corporate strategies and technical teams to ensure our Broker Management Systems are accurate

Analyze carrier data to identify trends

Monitor carrier administrator access and screen delegation requests

Attentive to carrier market updates

Additional responsibilities as assigned

What you bring to our team

Demonstrated ability to take initiative and achieve results in a fast-paced and changing environment

Ability to provide guidance with intricate carrier questions

Effectively communicates through various channels

Experience working with excel for analytical reporting

Knowledge of Broker Management Systems and IT ticketing system requirements

Experience in providing exceptional service and resolutions

Effective listening skills and ability to determine teams needs efficiently

Minimum of 3 years working closely in customer solutions setting

HFC background preferred but not required

What’s in it for you?

A leadership team focused on caring for and developing our team

Competitive compensation

Customizable flexible benefits & 401K matching program

Generous PTO package - vacation, holiday, sick, and personal time off

Growth potential - HUB is constantly growing and so can your career

Ongoing personal and professional development opportunities

Comprehensive wellness programs

Department Accounting & Finance

**Required Experience**: 1-2 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: High school or equivalent

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E-Verify Program