Program Operations Specialist 1

3 weeks ago

Hauppauge, United States People With Developmental Disabilities, Office for Full time

OR

**Duties Description**

POSITION DESCRIPTION: This position will serve as a Program Operations Specialist 1 (POS1) for a division of the Service Access Program Implementation and Stakeholder Support
- Regional Field Office (SPSRFO). Divisions within the Regional Field Office include the following: Service Access (Front Door and Waiver Services), Eligibility, Self-Direction, Housing, Crisis, Property/Development, Fiscal, and Quality Management/Technical Assistance.
Through the five Regional Field Office(s) with OPWDD over 130,000 individuals are supported through collaboration and engagement with over 700 voluntary providers, 6 State Operated Development Disabilities Service Operation Offices, and 7 Care Coordination Service Organizations. Region Field Office oversight encompasses 13 specific districts throughout NYS as noted below:
Regional Field Office 1 has oversight in Finger Lakes and Western NY
Regional Field Office 2 has oversight in Sunmount, Central NY, and Broome
Regional Field Office 3 has oversight in Capital, Taconic and Hudson Valley
Regional Field Office 4 has oversight in Manhattan/Bronx (Metro), Queens, Brooklyn and Staten Island
Regional Field Office 5 has oversight in Long Island
PRIMARY DUTIES AND RESPONSIBILITIES:
Under the supervision of the Region 5 DDRFO Unit Leader, the incumbent will act as a regional liaison and engage in the following duties which will include, but not be limited to:

- POS1 will act as a coordinator for all fair hearing related activities in RFO5. The POS1 will be responsible for completing efficient, time-sensitive and high-quality work developed in response to requests for fair hearings.
- Maintain knowledge and understanding of OPWDD policies and procedures. Review ADM’s, Protocols, Policies and Procedures as released.
- Participate in local and statewide meetings and other trainings and workgroups as indicated.
- Foster effective collaboration and communication with individuals, families, Care Coordination Organizations, agencies, Local Government Units and other community stakeholders.
- Participate in the regular maintenance of the Regional Field Office Policy and Procedural Manual.
- Will gather documents and prepare comprehensive summaries for fair hearing requests.
- Participate in Quality Review Team meetings and other team meetings as needed.
- Participate in various committees as directed by the Regional Leadership Team.
- Additional duties may be assigned to assist in supporting Regional Field Office operations.
- Travel as needed
:
Selection Criteria:

- Possess excellent and professional communication, public speaking, writing and organizational skills.
- Ability to initiate and maintain working relationships with individuals served, families, advocates, community representatives, voluntary providers, DDRO and DDSOO agency staff.
- Computer knowledge and ability to maintain databases and monitoring systems.
- Ability to work independently and as part of a team as required, as well as provide direct supervision to unit staff.
- Possess acceptable time and attendance work record.
- Ability to participate in requested functions and activities during evening hours and weekends as requested.

LI-VC1

**Additional Comments**

Please note:
For CSEA positions: Local Bidding Agreements will be honored.
Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.
In order to be eligible for appointment and to maintain employment, you cannot be listed as an excluded individual or entity on any of the Federal and/or State Medicaid and Medicare exclusion lists (or excluded from any other Federal or Federally assisted program). If you are appointed and subsequently listed as an excluded individual or entity on any of these lists (or excluded from any other Federal or Federally assisted program), you may be terminated from your employment.
OPWDD is an Equal Opportunity/Affirmative Action Employer.

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