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Front Desk Agent

2 months ago

Carol Stream, United States Hampton by Hilton Full time

Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience throughout their stay. This is a great opportunity for individuals with a passion for hospitality and guest services. Responsibilities: - Greet and welcome guests in a warm and friendly manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations and manage room assignments - Maintain accurate guest records and handle cash transactions - Operate phone systems, including answering calls and taking messages - Assist with night audit procedures as needed - Ensure the lobby area is clean, organized, and presentable at all times Experience: - Previous experience in hotel management or front desk operations is preferred - Strong customer service skills with the ability to handle difficult situations calmly and effectively - Excellent communication skills, both verbal and written - Proficient in using computer systems for reservations, check-ins, and other front desk tasks - Knowledge of hospitality industry practices and standards - Bilingual skills (English/Spanish) are a plus We offer competitive pay rates and opportunities for career advancement within our organization. If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you. Please note that all positions at our hotel are paid positions. We do not offer unpaid internships or volunteer opportunities.

**Job Types**: Full-time, Part-time

Pay: From $15.00 per hour

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Evening shift
- Morning shift

Work setting:

- In-person

Work Location: In person