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Front Desk Agent

2 months ago

Carol Stream, United States United Gymnastics Academy Part time $13 - $16
Job DescriptionJob Description

We offer competitive pay, opportunities for growth within the company, and a supportive work environment. If you are interested in becoming a part of the UGA team - please submit your application and/or reach out to Amy at amyp@ugaamerica.com today

 

The Front Desk Customer Service Representative serves as the welcoming face of our facility. This role focuses on providing exceptional customer service, handling administrative tasks, and ensuring a smooth and positive experience for all members, participants, and guests.

Key Responsibilities:

Customer Service Excellence

  • Greet all visitors with enthusiasm and professionalism.
  • Answer phone calls promptly and courteously, directing inquiries as needed.
  • Respond to emails and inquiries in a timely manner.
  • Register participants for various programs and classes.
  • Process payments, handle membership inquiries, and manage facility access.

Program Support

  • Provide information about program schedules, fees, and facility policies.
  • Assist coaches and instructors with administrative tasks as needed.
  • Help promote upcoming programs, events, or registration deadlines.
  • Proactively address customer concerns and escalate issues to management when necessary.

Facility Management

  • Opening/Closing duties such as stocking concessions, lobby cleaning, answering voicemails and emails.
  • Report any facility maintenance issues to appropriate personnel.

Qualifications:

Essential

  • Excellent customer service and communication skills.
  • Ability to multitask in a fast-paced environment.
  • Strong organizational and time-management abilities.
  • Basic computer proficiency and comfort with registration software.
  • Positive attitude, team spirit, and a willingness to go the extra mile.

Preferred

  • Experience in a customer service or youth-related setting.
  • Passion for sports and fitness.

We offer competitive pay, opportunities for growth within the company, and a supportive work environment. If you are interested in becoming a part of the UGA team - please submit your application and/or reach out to Amy at specialrec@ugatinley.com today

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Expected hours: 10 – 20 per week

Benefits:

  • Employee discount
  • Flexible schedule

 

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Evening shift
  • Every weekend
  • Morning shift