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Front Desk Agent

2 months ago


Hagerstown, United States Hampton Inn I-81 Full time

Front Desk Agent

**Duties**:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area

**Skills**:

- Excellent customer service skills
- Proficient in phone systems and phone etiquette
- Bilingual or multilingual abilities are a plus
- Knowledge of hospitality management principles
- Strong interpersonal and communication skills
- Ability to handle difficult situations with diplomacy and tact
- Attention to detail and accuracy in handling guest information

As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service and ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality, excellent communication skills, and a friendly demeanor, we would love to have you join our team.

Please note that this position requires working evenings (3PM to 11PM) and weekends.

To apply, please submit your resume highlighting your relevant experience in the hotel or hospitality industry.

Pay: $16.00 - $16.50 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Evening shift
- Holidays

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Hagerstown, MD 21742 (required)

Ability to Relocate:

- Hagerstown, MD 21742: Relocate before starting work (required)

Work Location: In person


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