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Front Desk Agent

4 months ago

Prescott, United States Hilton Garden Inn Prescott Downtown Full time

Front Desk Agent Duties
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Provide information about hotel facilities, services, and local attractions
- Answer incoming phone calls and direct them to the appropriate department or individual
- Handle guest complaints or concerns with empathy and professionalism
- Process guest check-ins and check-outs accurately and efficiently
- Maintain accurate records of guest accounts and transactions
- Assist with reservations, cancellations, and modifications as needed
- Ensure the front desk area is clean, organized, and well-stocked

'''Qualifications:'''
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficiency in using phone systems and computer software
- Attention to detail and accuracy in handling guest information
- Previous experience in a similar role is preferred but not required

**Job Type**: Part-time

Pay: From $16.00 per hour

Expected hours: 16 - 30 per week

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- 8 hour shift

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person