Lead Client Care Representative
1 month ago
**Description**
**Lead Client Service Representative**
Muddy Creek Animal Hospital located near the Chesapeake River in **West River, MD** is looking for a Lead Client Service Representative (CSR).
Muddy Creek Animal Hospital is a 5-doctor progressive and overall fun place to practice medicine where there is an environment of camaraderie, compassion, competence, and commitment to providing excellent care for our patients and clients. We offer a variety of services along with our high retention and tenured doctor team, you will be set up for success.
Essential Functions and Responsibilities:
- Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone.
- Train the team on professional, efficient, and unmatched client experience (lead by example), including receptionist duties, client education, preventive care, pet health needs, marketing campaigns, and effectively resolve client issues.
- Identify potential obstacles or opportunities and formulate solutions to remove barriers in operations that would impede the team from delivering excellent care and experience.
- Partner with the Practice Manager, Medical Director, and other leaders to interview, select, train, develop, coach, and mentor.
- Partnering with the Scheduling Manager to effectively create and maintain work schedules to ensure proper coverage to meet client needs and proactively planning PTO and CE scheduling.
- Provide effective communication between the hospital team, clients, and support center teams.
Skills and Qualifications:
- Minimum 2-3 years of experience in a veterinary hospital or related industry (required).
- Experience with Avimark is a plus.
- Demonstrates knowledge of operations and employee training.
- Strong interpersonal skills and communication; ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
- Computer experience and proficiency are required.
- Proficient time management, ability to problem solve, learn, and handle multiple tasks.
- Enthusiastic team player with a patient, and positive professional attitude.
Benefits and Perks:
- ** Salary commensurate with experience**:
- Short Term Disability paid for by employer.
- Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family.
- Company-Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment.
- UMR Insurance Plans with multiple options
- Flexible Spending Account or Health Savings Account options
- United Healthcare Dental Insurance; includes a 100% paid premium option for team members.
- United Healthcare Vision Insurance options
- Long Term Disability option
- Progyny-Fertility and Family Building Support (up to $10,000)
- Generous Continuing Education Program
- Team Member Discounts for Pet Care
- Paid time off inclusive of sick, personal, vacation, and CE
- LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
- Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
- Referral Bonus Program
- DailyPay on Demand
**_ We are a proud United Veterinary Care Partner hospital_**. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
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