Casino Operations Associate

2 weeks ago

Hoboken, United States DraftKings Full time

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

**The Crown Is Yours**:
As a Casino Operations Associate, you will enhance the iGaming experience for users of DraftKings and Golden Nugget Online Gaming (GNOG) online casino platforms. In this position, you will monitor and refine the cross-brand player experience, ensuring both engagement and satisfaction. Collaborating closely with the Customer Experience and Promotions teams, you will analyze player experience metrics and devise strategies to optimize service delivery. You’ll develop and implement testing plans for apps and promotions, crucial for advancing our learning agenda within the Player Experience teams.

**What you’ll do as a Casino Operations Associate**:

- Work in close partnership with internal teams to evaluate player experience metrics and develop strategies to best serve our customers.
- Develop and implement testing plans for apps and promotions, crucial for advancing our learning agenda within the Player Experience teams.
- Support the development of reporting metrics for product performance such as player engagement, customer satisfaction, app performance, and player journeys.
- Monitor competitor performance on an ongoing basis to review and understand new promotions, games, and product features.
- Create presentations and written materials and present to both technical and non-technical audiences in an effective way, articulating ideas, and opinions clearly and efficiently.

**What you’ll bring**:

- At least 2 years of Analytics or Product Performance experience in a professional or academic setting.
- Bachelor’s degree or equivalent experience in Product, Operations, Business Analytics, or a related field.
- Well-organized and strong attention to detail, with the ability to work on multiple projects simultaneously, often under challenging time constraints.
- Proficiency in operating online gaming technology with the ability to follow established protocols and develop new protocols as required.
- Familiarity with Excel and Microsoft products is required. Experience with Tableau is a plus.
- Experience with inferential statistics and predictive modeling is a plus.

LI-BG1

**Join Our Team**:
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is $56,000.00 - $84,000.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

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