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Service Advisor

4 months ago

Upper Marlboro, United States TNT Services Group Full time

**Position Summary**

The Service Advisor will oversee assigned Service Teams. And will ensure daily, weekly, and monthly workorders are completed and proper follow up completion is done in a timely manner to meet customer completion date.

**Essential Duties and Responsibilities**

The essential functions include, but are not limited to the following:

- Review service schedule daily
- Daily paperwork review for dispatch and return follow up trips
- Job site Q/A walks, provide list and maintain punch list completion
- Enforce safety compliance and PPE policy
- Inspect and assist with field service call that may include - emergency calls, escalated homeowner calls and builder calls
- Cover Lead Tech route as needed for field coverage during vacations or call outs
- Provide service instructions and training
- Communicate with Service Coordinators and Lead Techs to insure proper workflow
- Check warehouse team lanes to ensure material flow stays up to date and organized weekly
- Attend weekly follow up meeting with Service Manager
- Assist with team building and performance reviews
- **This position will require training at out Frederick Md location**

**Minimum Qualifications (Knowledge, Skills, and Abilities)**
- 5 plus years as a Lead Tech
- **3 years related experience as a window and door installer**:

- Therma Tru certified
- **2 years related construction knowledge as a field supervisor, or Lead Foreman**:

- Strong customer service background
- Fall protection training and First Aid CPR Certification
- Outlook, Word and Drop Box knowledge

Pay: $23.00 - $26.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Day range:

- Monday to Friday

Shift:

- Day shift

Work Location: In person