IT Technician

4 weeks ago


New Caney, United States Saddle Creek Logistics Services Full time

**Department**: Information Services - Technical Services

**Location**: New Caney, TX

**Shift**:Mon-Fri; 7am-4pm

**Position Description**

**Responsibilities**
- Provide technical support of all networked devices within a Microsoft environment, as well as cloud services (PCs, printers, servers, VoIP telephones, RF bar code scanning units, network/communications equipment, Microsoft Office, etc.) both locally and remotely.
- Facilitates purchasing of computer hardware and software as needed.
- Maintains detailed documentation of your local infrastructure; from the basic software/hardware to copper/fiber wiring diagrams in server rooms.
- Follow standard desktop support procedures.
- Performs replacements/upgrades of equipment based on product lifecycle or business growth.
- Coordinate and supervise outside service providers (vendors/contractors) as needed.
- Follows ITIL framework / best practices.
- Allocate 15% - 25% of time to working with Corporate IS team.
- Attends operational/project meetings as needed.
- Travel as needed between multiple sites (25% - 50%).
- Ability to provide off-hours support.
- Ability to work a rotating on-call schedule.
- Other duties as assigned.

**Qualifications**
- Bachelor’s Degree in Information Systems or related discipline required
- High School diploma/GED required
- Minimum of 5 years of experience providing technical support to end users
- Experience with systems change management processes
- Working knowledge of process management and the project management life cycle
- Industry certifications (CompTIA, Microsoft, Cisco, EXIN/ITIL, IASSC) preferred
- Experience in multi-site warehousing/distribution/fulfillment operations including Fulfillment, Warehouse Management Systems, scanning and labeling equipment preferred
- Experience with business intelligence software and time & attendance systems 
- Experience with ticketing systems.
- Must possess strong critical thinking, decision making, and root cause problem solving skills; strong troubleshooting skills.
- Project management experience preferred.
- Must be able to deal with ambiguity and be able to “learn on the fly”
- Must be customer focused and possess a high degree of integrity and trust
- Must have strong interpersonal, written, and verbal skills 
- Must work well in a team environment
- Must have a flexible schedule when business needs require it
- Able to earn certifications to operate boom, scissor and fork lifts to access/maintain warehouse mounted network equipment through on the job training. (preferably not afraid of heights)
- Ability to lift 25lb

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Application Question(s):

- Do you have any industry certifications? (CompTIA, Microsoft, Cisco, etc.)
- What is your target salary range?

**Education**:

- High school or equivalent (required)

**Experience**:

- Ticketing: 3 years (preferred)
- technical support to end users: 3 years (preferred)

Work Location: In person


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