Dispatcher

**Responsibilities**:
Receive and dispatch drivers for imports, exports, or deliveries

Prioritize calls according to urgency and importance

Use radio, phone, or computer to send drivers, vehicles, or other trucks to appropriate locations

Monitor the route and status of drivers to coordinate and prioritize their schedule

Provide drivers with information about shipments, traffic, obstacles, and requirements

Enter data in the computer system and maintain logs and records of calls, activities, and other information

Develop routes and maintain contact with drivers throughout the day

Collaborate with management to modify daily routes to accommodate the needs of customers

Act as a communication liaison and answer incoming phone calls from drivers on the road

Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes

Receive emergency and non-emergency calls and record significant information

Address problems and requests by transmitting information or providing solutions

Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries

Strong knowledge of the roadways throughout the NYC area (local & tri-state)

Ability to work in a team environment in high-pressure situations

Strong written and oral communication skills are essential

Available Shifts:

- Sunday - Wednesday 12:30 pm to 10:00 pm

Must be able to work a flexible schedule when needed.

**Requirements**:
Proven experience as a dispatcher or relevant position

Experience dispatching drivers to airports

Tech-savvy with knowledge of relevant methods

Fast typing with experience in data entry

Knowledge of procedures and guidelines for emergency situations

Proficient in English (oral and written)

Outstanding organizational and multitasking abilities

Active listener with excellent communication skills

Sound judgment and critical thinking

Must have a personal vehicle to travel to and from work

Pay: From $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- 10 hour shift
- Evening shift
- Weekends as needed

**Experience**:

- Logistics: 1 year (preferred)
- Dispatcher: 2 years (preferred)
- Microsoft Excel: 1 year (preferred)
- Microsoft Outlook: 1 year (preferred)

Work Location: In person