Field Engineer
4 weeks ago
Job Details:
Job Title: Field Engineer
Duration: Long-Term Contract
Location: Jamaica, NY 11430 || On-Site
Job Description:
Responsibilities:
- Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '
- Provides service and customer support during field visits or dispatches.
- Diagnoses errors or technical problems and determines proper solutions.
- Produces timely and detailed service reports.
- Documents processes.
- Collects and analyzes performance data to provide technical assistance. '
- Ties workflow to schedule
- Accurately documents solutions related to complex issues
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved
- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
- Builds positive relationships with customers
- Ability to use a ladder
- Driving is a plus
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