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Front End Retail Manager

1 month ago

Portage, United States Hometown Pharmacy Full time

**About Us**:
Hometown Pharmacy is an independent pharmacy group of 70 pharmacies in Wisconsin and Upper Michigan and employs nearly 700 people. We thrive on making an impact in local communities and not only support but encourage a healthy work/life balance. Join us in shaping the future

Our pharmacies do not simply fill prescriptions. Our pharmacists and staff are committed and passionate about continuing education and patient health. Not only do we educate our patients about their health and wellness options, but we also empower both our employees and patients with the knowledge they need to make informed decisions about their healthcare.

Because of this commitment, we take time with our patients to discuss how they feel and educate them about health issues, products, health-related current events, and offer options in their own healthcare.

We believe in functional health and collaborate with some of the best healthcare professionals across the country to better serve our patients’ wellness needs. We believe this is the evolution of the practice of medicine and is the future of healthcare.

**What we’ll do for you**:
We will provide a collaborative, educational, highly productive, and supportive work environment. You will be treated with respect and become part of our Hometown family. You will work with us, not for us. We want to help you achieve your goals, while you help us achieve ours. We have a professional, family-oriented culture with opportunities for advancement and partnership.

We also have you covered with health and dental insurance, FSA, 401K, a 25% store discount, and 15 days of paid time off to start. We believe in proactive health and wellness not only for our customers but for you as well. Because we are family-oriented we believe you should spend time with your family. Most store hours are Monday - Friday from 9 am to 6 pm, Saturdays from 9 am to 1 pm, and closed on Sunday and select holidays.

**Who you are**:
You are a collaborative, highly productive, leader, and problem solver who communicates effectively and constructively. You are always supportive and looking for ways to provide excellent customer service and support your teammates. You actively listen and seek to understand the retail business and wellness initiatives. You are continuously striving to make changes to better the pharmacy front end, OTC, your team, and yourself.

**What you will do**:
You will keep the work environment neat, clean, and inviting ensuring that all products or merchandise are placed in their respective areas and are replenished when needed. You will help customers locate merchandise or find suitable alternatives. Leading periodic team meetings to keep the team working towards the same goals.

You will greet customers with a positive demeanor and communicate with managers regarding customer concerns and employee matters. In Hometown’s work environment, you will maintain your enthusiastic and upbeat personality.

You will actively engage in more effective customer service skills by developing your knowledge of both front-end merchandise and wellness products. Additionally, you will provide honest and positive feedback to our customers regarding the best products that fit the customer’s expectations. Handling sales and operating the point of sale system will become second nature.

**Your qualification**:
You have a high school diploma or GED, Background in Visual Merchandising or Marketing, and years of retail experience preferred. Retail work and helping customers is your wheelhouse. You love providing excellent customer service face to face and by phone. You have great skills at multitasking, basic math skills, and the knowledge and ability to work with a POS system and other inventory management systems. You enjoy leading a team.

Teamwork and leadership are in your blood and you are excited to work in a fast-paced environment with a focus on creating an amazing customer shopping experience in our unique boutique and wellness area. You are able to stand, walk retrieve merchandise, and stock shelves, however, accommodations can be made for individuals with disabilities.

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