IT Support Specialist

1 week ago


Hicksville, United States Econoco Full time

_**Econoco Corporation**_, a reputable and well-established family-owned business that has specialized in the creative design, import and distribution of displays and mannequins for the retail industry for over 98 years is seeking an on-site **IT Support Specialist **to join our growing IT team in Hicksville, NY. This individual must be willing to travel to our Distribution Warehouse in Hazelton, PA when needed, plus occasional off-hours as issues arise.

At _**Econoco**_ we understand that our people are our most valuable resource. You will enjoy an inclusive, helpful, solutions focused, team-oriented work environment where our core values mean everything:
**Helpful - **What can we bring to the situation vs. what can we get from it? **Solutions Focused - **get creative with client and colleague requests and general problem solving; no “cant’s”; Get out of the problem and Into the Solution **Do the Right Thing - **regardless of restraints, do what's right for the team and our customers; show respect for all **Follows Through -** Take ownership, finish what we start, and deliver on promises **Be Human
- **positively impact the people with whom we interact; we make mistakes: we admit ours and forgive others’; RESPECT
- **A typical day in the IT Department may look like**:_
- Collaborate, learn and back-up the IT team members in NY & PA to ensure efficient operation of the organization's warehouse and office environments
- Maintain, upgrade, support the end-user and promptly troubleshoot the following:(Hardware, Software and peripherals)
- PC Workstation
- ERP (Response Pro)
- EDI (Amazon/SPS commerce)
- SalesForce
- Website back-end management (Adobe/Magento)
- VMS (Deposco)
- Freight Rate Shopper (custom) program management
- Microsoft Office Suite and Office 365
- Phone System
- Servers (om-premises)
- Data Back-ups
- Report generating via MS Access Query writing
- Cyber Security - protecting IT infrastructure, networks and data. Firewall management, VPN set up and management
- Coordinate with 3rd party vendors for PC and printer hardware repairs, installation of cabling and network equipment, and other IT related service calls
- Training staff on optimal workstation functionality
- Reviewing and renegotiating IT-related contracts
- Maintain inventory of all IT equipment, hardware and software
- Occasional travel to distribution facility in PA for maintenance, upgrades and/or IT coverage
- **We are looking for someone with the following skills and capabilities**:_
- BA/BS degree in IT related field with a minimum of 3+ years relevant IT work experience.
- Proven knowledge of Windows Server 2016-2021 management, active directory, DNS, DHCP management. As well as, MS SQL Server management, MS SQL language script writing, MS access querying, and MS.Net scripting
- Basic knowledge of distribution logistics & warehouse technology
- Strong understanding of cyber security and Anti-virus/Malware solutions
- Ability to think and react in a high-energy, fast paced environment
- Effective inter-personal skills, including oral and written communication
- Highly self-motivated and directed, with keen attention to detail
- Capable of lifting PC(s) and peripheral equipment if necessary
- **If you are passionate about IT, a people person who is eager to jump right in and has a can-do attitude to solve issues, then we would love to hear from you**_
- **What we offer**:_
- Medical, Dental and Vision Insurance
- Life Insurance and HRA (Health Reimbursement Account)
- 401K with company match %
- Aflac Plans offered (Accident, Cancer, Disability, Life)
- Generous Paid time off/sick time
- 8-10 paid Holidays annually
- Company Sponsored Events
- Employee recognition
- Opportunity for company-wide bonus
- Coffee, tea, stocked refrigerator, healthy snacks and Ice Cream birthdays

Pay: $25.67 - $26.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Compensation package:

- Bonus opportunities
- Holiday pay

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

People with a criminal record are encouraged to apply

**Experience**:

- IT: 3 years (required)

Ability to Commute:

- Hicksville, NY 11801 (required)

Ability to Relocate:

- Hicksville, NY 11801: Relocate before starting work (required)

Work Location: In person



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