Project Manager
2 months ago
Job Description:
Responsibilities Include:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.
This position may be based remotely.
Deliver World-Class Customer Service
- Act as the primary daily contact for complex projects, regional and national RFPs, and strategic accounts..
- Ensure Leer is delivering on our promise to “wow customers” and fulfilling our commitment to excellence.
- Drive customer loyalty by exceeding customer expectations.
Quote and Order Processing
- Prepare timely and accurate quote and order information.
- Partner with the customer to design efficient projects.
- Increase Leer’s quote to order hit ratio.
- Read and interpret RFP’s and Project Specifications.
- Utilize CAD to identify specifications and dimensions.
Project Management
- Manage complex projects from initial concept through ordering and installation.
- Identify and combat project risks.
- Engage with stakeholders and manage expectations.
- Work with installation teams and onsite project managers to ensure the on-time delivery of the Walk-In, buyout items, and the installation team.
- Complete large scale RFP packages for regional and national accounts.
Drive Sales & Expand Customer Base
- Collaborate with sales and marketing teams to develop strategies for attracting new customers.
- Partner with Regional and National Sales Directors on long-term account management.
- Implement initiatives to grow and retain existing customer base.
- Utilize previous Sales experience to assist in obtaining company sales objectives.
Customer Support and Issue Resolution
- Resolve customer requests and product warranty issues promptly and effectively.
- Ensure all customer inquiries are handled in accordance with company policies.
- Deliver consistent communications to our customers regarding order and shipment status, company updates, and any pertinent information.
- Address and resolve cases/OBEs, warranty claims, and technical support in conjunction with our Technical Support Department.
- Maintain and properly document sales records.
Continuous Improvement
- Embrace change management, typically these complex projects involve changes within the organization.
- Partner with Engineering to support new concepts and educate customers on what we can and may not be able to build.
- Analyze and document current business processes while focusing on continuous improvement.
- Seeks ways to drive efficiencies in the quote to cash process.
- Seek feedback from customers to identify areas for improvement in products and services.
Cross-Train
- Cross-train in all Leer CSR divisions to create a dynamic and flexible team.
- Train other members of the CSR Team to advance their knowledge and skillsets.
Qualifications:
- Account / Project Management: Capacity to manage multiple large-scale projects and strategic accounts simultaneously.
- Quoting Experience: Experience with quoting of complex and custom products required.
- Product / Service Knowledge: In-depth knowledge of product line. Previous experience and understanding of Refrigeration and Walk-Ins required.
- Sales Experience: Understanding of sales principles and techniques, with the ability to identify and pursue new business opportunities.
- Communication Skills: Ability to articulate product features, benefits, and pricing. Ability to understand customer needs and have a strong desire for customer satisfaction.
- Computer Literacy: Capable of performing tasks on Microsoft Suite, as well as ability to learn automated quoting software, and ERP systems. Ability to understand CAD highly preferred.
- Critical Thinking: Willingness to critique business processes to identify areas of optimization or advancement in business processes. A mindset that embraces complexity as an opportunity for growth and innovation is essential.
- Attention to Detail: High level of accuracy and attention to detail.
- Team Player: Openness to collaborate with marketing, sales, accounting, and operations.
- Leadership Skills: Capable of training others to advance their knowledge and skillsets.
Education and/or Experience:
- Requires a bachelor’s degree and 2-3 years of related experience. Direct related experience of 10+ may be considered in exchange for degree requirement.
- Requires 5-10 years of quoting experience and project management experience preferred.
Travel:
- Ability to travel up to 25% of the time.
Physical Demands:
- Extended periods of time sitting and using a computer.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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