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Customer Service Representative

4 months ago

New Holland, United States Superior Outdoor Products Full time

Starting out in 1978, **Superior Outdoor Products** offers high-quality, easy-to-install fencing and railing products for your outdoor living spaces. As a company, we look for team players who want to be problem solvers and grow continuously. In return, our company offers a respectful workplace where new ideas are celebrated, and individuals are challenged to be the best versions of themselves.

**Work Week**: Monday - Friday

**Hours**: 7:00 am - 4:00 pm. Additional overtime may be required.

**Benefits**:

- Medical, Dental, and Vision Insurance
- 401k Retirement plan
- Eligible to start with up to 15 days of PTO.
- 9 Paid Holidays
- Eligible for insurance after 30 days of employment
- Employer-paid short-term and long-term disability insurance

**Key Duties**:

- Deliver superior service by identifying and resolving problems and issues.
- Maintain a working knowledge of our products, services, and promotions.
- Identify opportunities to upsell or solve customers’ problems.
- Be customer-centric by always being polite and professional.
- Provide cohesive support to the sales & marketing team.
- Operate effectively in a cross-functional team environment.
- Provide value to internal and external customers.
- Create and pursue a self-development plan.
- Ensure a positive customer experience

.**Job Requirements**:

- Communication, both oral and written.
- Critical Evaluation and problem-solving skills.
- Relationship Management.
- Ethical Practice.
- Excellent phone skills.
- Attention to detail.
- Reliable attendance.
- Proven leadership aptitude.
- Desire to grow professionally.

**Education and Experience**

Required:

- High school diploma or equivalent
- 1-3 years of sales support/customer service experience
- Microsoft Office, Typing, Computer Skills experience.

Preferred:

- 3+ years in a customer service or inside sales role
- Familiarity with building products or the fencing industry
- Experience working within a cross-functional team.
- Associate or bachelor’s degree