Front Desk Supervisor

3 weeks ago

Orlando, United States Pet Paradise Resort Full time

**Description**

Pet Paradise is looking for “pet people” with leadership and strong customer service experience to fill our open **Front Desk Supervisor** position.

**Starting Rate: $16.50 hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)**

**PERKS AND BENEFITS**:

- Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast
- Grooming Academy to become a Groomer
- STRIVE scholarship programs to become a Veterinary Assistant, Technician or Practice Manager
- Canine Training Program Learn to become a dog trainer (We are currently expanding this service across many of our locations)
- Complimentary Pet Day Camp - _Bring your dog with you to work _
- 30 Days of Complimentary Pet Boarding (non-holidays)
- On-demand pay with DailyPay
- Discounted Veterinary Care and Grooming Services (per location)
- Dog/Cat Adoption Assistance
- Fitness Reimbursement
- Paid Time Off (both full-time and part-time status)
- 401(k) Savings Plan with Company Match
- Health, Dental and Vision Insurance (full-time status)
- Employee Assistance Program (EAP) with added mental health benefit, available to all employees

**ESSENTIAL FUNCTIONS OF OUR FRONT DESK SUPERVISOR INCLUDE**:

- Providing direct supervision of our Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines
- Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
- Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
- Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
- Responsible for assisting new and existing team members in completing their required LMS courses and training guides
- Performing additional duties as required by the management team

**QUALIFICATIONS TO BE A FRONT DESK SUPERVISOR**:

- This position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
- Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
- Prior supervisory experience highly preferred
- Strong organizational, cash management, and sales skills
- Comfortable leading by example, including ‘hands-on’ task management
- Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
- Exceptional communication and interpersonal skills
- Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
- Valid driver’s license and ability to pass criminal background check

**EDUCATION AND EXPERIENCE**:
High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

**WHAT IT IS LIKE TO WORK HERE**

**ABOUT PET PARADISE**
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer **resort-style pet **day camp and care, professional **pet grooming**, low-stress and high-quality **veterinary care**, and of course, overnight** boarding** that feels like home, all under one roof. Located in eleven states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

**WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

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