Permanent Supportive Housing Program Coordinator

3 weeks ago

Austin, United States Family Eldercare Full time

**Position Summary**:
The Permanent Supportive Housing Program Coordinator reports directly to the Program Manager.

The PSH Program Coordinator will oversee day-to-day operations and services provided to residents. They are responsible for coordinating and managing the implementation of the PSH program at Pecan Gardens. The PSH Program Coordinator offers direct supervision for Permanent Supported Housing program staff and monitors the effectiveness of service delivery. The position will balance the necessary support and leadership to maintain quality while triaging crisis. The Program Coordinator must be able to comply with written standards of service delivery, develop competencies and skills of core service staff, and establish collaborative team structures. The PSH Program Coordinator meets residents' needs while creating a supportive and empowering environment.

**Essential Responsibilities**:

- Ensure all services provided to residents align with the Supportive Housing program goals and objectives.
- In collaboration with Program Manager
- recruits, interviews, and trains new staff.
- Supervise, organize, develop, motivate, coach, and support program staff, including case managers, counselors, and other service providers, by providing organizational structure.
- Assist program staff or Interdisciplinary team to collaborate with residents to develop person centered service plans that address their needs and promote self-sufficiency.
- Participate in the design and implementation of new programs or services to enhance residents’ well-being and community engagement at Pecan Gardens.
- Establish partnerships with community organizations and agencies to expand the range of services available to residents.
- Provide one-on-one (1:1), staff performance evaluations, and performance improvement plans.
- Provide ongoing training and professional development opportunities either through New Employee Orientation, in-services and external training to all staff at least quarterly.
- Assist staff with client onsite visits, respond to crisis situations, facilitate move-ins, and evaluate service delivery.
- Participate in quality assurance duties through collecting and maintaining data on service outcomes, resident progress, and program effectiveness for reporting purposes.
- Supervises electronic and written record-keeping activities, e.g., database entry, incident reports, and client records.
- Review, approve and sign the completion of progress notes, Service Plans, Financial Assistant Request (FAR) and timesheet on time.
- Ensure program staff are encouraging progressive engagement with all clients to maintain housing stability.
- Ensure compliance with budget limits, agency/funder fiscal policies, and procedures.
- Assist and train program staff in collecting client assessment information to determine what is important to the client and gather background information needed to develop S.M.A.R.T. person-centered goals, maintain housing stability and work with natural support.
- Receive and process program referrals. Assign clients based on staff and program capacity.
- Responsible for authorization of agency credit card and direct financial assistance tracking and reconciliation in direct coordination with the agency finance team.
- Review data in program & partner databases to ensure completeness and accuracy.
- Develop onboarding materials and training and provide new employee orientation. Coordinate training opportunities with outside organizations to improve service delivery and provide professional development.
- Perform quality assurance monitoring of client files and data to ensure adherence with program standards, HIPPA, and grant terms and conditions.
- Develop, implement, and update policies & procedures.
- Meeting facilitation: provide program staff with support and guidance in a group setting to enhance service provision. Facilitate group discussions surrounding program outcomes, clients, resources, training, and department needs.
- Conduct employee experience surveys to monitor staff needs, opportunity for growth and program efficiency. Report results to agency leadership.
- Performs other duties as assigned in order to ensure services are provided. Other duties as assigned include, but are not limited to participating in activities and/or serving in a supporting role to meet the agency’s obligations.

**Competencies**:

- Proficiency in Microsoft Office Suite including SharePoint
- Commitment to Housing First and Trauma Informed Care principles and ending and preventing homelessness and housing instability.
- Ability to guide program staff on client’s needs and coordinate client services.
- Ability to execute strong verbal and written communication skills.
- Demonstrated ability to think critically and approach challenges with an optimistic, “can do” attitude.
- Demonstrate Administrative problem-solving techniques.
- Ability to collect, analyze and share program data for the purpose of qua

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