Resource Specialist
1 month ago
Thank you for considering a customer service Contact Center position at UVA Health
**UVA Health professionals share a common bond**: to pursue excellence in everything we do for our patients. As a Contact Center team member at UVA Health, you will be an integral member of a team dedicated to providing compassionate care. Contact Center team members are the face of UVA Health - you are often the first contact for our patients, families and referring providers, and your interactions set the tone for each individual’s experience with UVA. This customer-focused role facilitates a variety of duties that focus on patient, community, and referring provider calls to UVA Health, the ordering of specialty health equipment, utilizing the Medical Center paging system, and managing emergency calls into UVA Health.
Building an exceptional work culture includes supporting our teams with exceptional benefits. UVA Health offers a comprehensive benefits package including Medical, Dental, and Vision Insurance, Paid Time Off, Long-term and Short-term Disability, Retirement Savings Plans, and Flexible Spending Accounts.
(This bonus comes with a 2yr service agreement, and is paid in 2 installments.)
**Performs the following Contact Center functions**: Answers calls from external and internal sources; Screening patient calls and using de-escalation skills before escalating; Assessing the caller’s needs and responds using good critical judgment and understands when to escalate; Call processing and monitoring functions for multiple departments within UVA Health and the University.
Responsible for accurate data entry of p rovider and patient information, t ransportation or equipment requests, and patient information into EMR (Electronic Medical Record) as required. Data is checked and significant issues are escalated as appropriate
Responds to telephonic, web, fax, and pager directed inquiries for comprehensive resource information using customer service based skills.
In addition to the above job responsibilities, other duties may be assigned.
(This bonus comes with a 2yr service agreement, and is paid in 2 installments.) Position Compensation Range: $15.68 - $24.30 Hourly
MINIMUM REQUIREMENTS
**Education**: High School Graduate or Equivalent
**Experience**: 1 year of customer service or call center preferred
**Licensure**: None required
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
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