Depot Fulfillment Representative

2 weeks ago

Houston, United States ProEnergy Full time

**Depot Fulfillment Representative**

**About PROENERGY**

Based in Sedalia, Missouri, PROENERGY is a global peaking-power solutions provider with operational experience on every continent. The company offers vertically integrated aeroderivative power services, including engineering, construction, operations, repair, maintenance, research, and true, turnkey power generation facilities that include the complete balance of plant.

**Our Footprint**

We are primed for the Energy Transition with permanent service locations in Missouri, Texas, and Argentina. Our world-class Missouri headquarters is purpose-built to meet peaking-power needs. It sits on 90 acres in Sedalia and features more than 900,000 sq. ft of facilities and equipment, including the only independent Level-IV aeroderivative depot in North America and a hydrogen-ready string-test facility that enables full-speed, full-load testing. Our Houston, Texas, office is a strategic satellite positioned near our own peaking-power installations.

**Our Philosophy**

**Position Summary**

Acts as primary single point of contact between Customer Service, Operations, Sales, and Commercial Operations for Customers that have a unit in the Aero Depot with PROENERGY. Resolve issues regarding customer complaints so that the outcome is mutually beneficial to the Customer and PROENERGY. Works closely with the Aero Depot, ARM and Aero Field Service Manager as well as other departments, such as Sales, on updating policies and procedures for customer services. Tracks and reports on the scheduling and progress of all turbine related customer overhauls and service to the Customer.

**Position Responsibilities**
- Issue Work Order Releases to advise Operations of jobs coming in and alerting them to any commercial changes to job already in process.
- Provide constant communication on the status of all jobs to the assigned Customer Service Manager and internal stake holders.
- Provide cost and selling information to Commercial Operations Team for all proposals.
- Develop and manage change orders.
- Technically manage, as well as provide project management
- Work with Project Coordinator to gather resources within organization
- Follow the contract
- Close out projects
- Develop and Maintain Standard Pricing for all component inspections and repairs.
- Provide help and advice to customers using organization’s products or services.
- Keep accurate records of discussions or correspondence with customers.
- Analyze statistics or other data to determine level of customer service organization is providing.
- Produce written information for customers, often involving use of computer packages/software.
- Develop feedback or complaints procedures for customers to use.
- Meet with other managers to discuss possible improvements.
- Learn about your organization’s products or services and keep up to date with changes.
- Work with Logistics to get parts shipped on time and to develop packing slips.
- Maintain an orderly workflow according to priorities.
- Ensure budget/lead time requirements are met to improve customer satisfaction.

**Required Qualifications**
- Minimum of Associate’s degree in business or a technical area of study with 3+ years of related industry work experience **OR **High School Diploma and 5+ years of related industry experience.
- Demonstrated LM6000 and LM2500 experience in maintenance and or operations.
- Must have legal authority to permanently work in the U.S.

**Desired Qualifications**
- Excellent communication skills; bilingual skills in both English and Spanish a plus.
- Basic math and computer skills.
- Time management and organizational skills are also beneficial.
- Be adept at problem solving.
- Heavy lifting may be required.
- Technical competence including understanding software, hardware, networks, etc.
- It is PROENERGY’s policy to provide equal opportunity in employment to all its employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, national origin, marital status, ancestry, medical condition, military status, or any other characteristic protected by State or Federal law._

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