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Order Fulfillment Manager

4 weeks ago

Houston, United States Empower Pharmacy Full time

Position Summary:
The Manager, Order Fulfillment, will support efforts to satisfy new and current customer expectations through successfully overseeing our multi-shift pharmacy distribution services. The Order Fulfillment Manager will manage the filling, verifying, and shipping of orders in the compounding pharmacy, ensure quality & compliance standards are met, enhance the operation through continuous improvement practices, and continuously move operations from a manual operation to an automated operation.

Duties and Responsibilities:

- Leads and oversees the order fulfillment operations across multiple shifts, ensuring efficient and accurate processing of orders.
- Develops and implements strategies to streamline the order fulfillment process, with a focus on transitioning from manual to automated procedures.
- Responsible for the efficient workflow of order processing to include product picking, labeling, verification and shipping of finished goods on time-in full.
- Manages and oversees implementation of Pharmacy Management Software.
- Manages and oversees implementation of automated technology and enhances operations through design and restructure of the facility.
- Implements quality control measures to ensure compliance with all applicable regulatory requirements.
- Monitors productivity, efficiency, and cost-effectiveness of the order fulfillment operations, identifies areas for improvement and implements solutions.
- Increases efficiency and quality of work by minimizing waste through the institution of lean principles.
- Collaborates with cross-functional teams to optimize inventory management, order accuracy, and on-time delivery.
- Develops and maintains standard operating procedures (SOPs) related to order fulfillment, ensuring adherence to best practices and regulatory standards.
- Ensures the development and sustainment of training programs, creating qualified training programs.
- Fosters a creative and collaborative work environment, encouraging teamwork, professional growth, and knowledge sharing among team members.
- Monitors and evaluates employee performance. Provides constructive feedback as necessary.
- Partners with department director to evaluate department headcount needs and participates in the interviewing process.
- Responsible for budget related to all items relative to the order fulfillment process, KPIs and performance data analytics.
- Supports implementation and achievement of strategic Business Unit goals and expectations.
- Manages and maintains relationships with vendors, ensuring the timely receipt of supplies and equipment required for order fulfillment.
- Collaborates with IT and other departments to enhance the functionality and integration of automated dispensing machinery and systems.
- Stays informed of industry trends, technological advancements, and regulatory changes related to order fulfillment and pharmacy operations.
- Responsible for inventory management of finished product and devices to include commercially approved and compounded finished product, as well as DEA non-controlled and controlled substances.
- Performs daily walkarounds of the fulfillment areas and subs in the operation to assist as needed.
- Notifies leadership with any concerns with capital equipment and facilities procurement not being in regulatory and functional compliance.
- Supports the implementation of CapEx projects relative to functional area. (i.e. new equipment implementation, ERP roll-out, new facility start-ups).
- Oversees investigation of departmental issues and/or problems and works to effectively troubleshoot solutions.
- Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands and may occasionally be required to climb or balance, and to stoop, kneel, crouch or crawl and move up to 25pounds.

Knowledge and Skills:

- Demonstrated skills in problem-solving and providing solutions.
- Strong organizational skills and the ability to manage and prioritize multiple projects.
- Excellent judgment and interpersonal skills, including written and verbal communication skills to effectively communicate with all levels of executives, employees and

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