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Help Desk Support Specialist

1 month ago

Norfolk, United States ATG Full time

**NMMES-011 - Help Desk Support Specialist**

**Requisition: 2024-01-006**

**Description/Job Summary**

**Help Desk Support Specialist I**

Norfolk, VA

Requires US Citizenship

Employment Term and Type: Regular, Full Time

Required Security Clearance: Secret

Support the Naval Sea Systems Command Code 03S (NAVSEA 03S) Digital Industrial Operations

(DIO) efforts concerning information technology services in support of the Navy Maritime

Maintenance Enterprise Solution (NMMES) Program.

**Primary Duties and Responsibilities**:
Primary job functions do not typically require exercising independent judgment.

Works under general supervision

Serves as the initial DIO point of contact for troubleshooting hardware and software

problems.

Utilizes product information or solution database to research, troubleshoot, and deliver

solutions.

Advises users on the methods, steps, and actions to resolve and avoid future issues and

provides documentation as needed.

Documents incidents using help desk systems or tools. Escalates problems to appropriate

levels or teams to achieve issue resolution.

May support installs or upgrades of software or devices, set up user profiles, or re-set

passwords.

Fulfills all service level standards for response time and quality.

Works under the close direction of senior personnel in the functional area.

**Qualifications**:
Has knowledge of commonly-used concepts, practices, and procedures within a particular

field.

Possesses a moderate understanding of general aspects of the job.

**Desired**:
**Education**:
Up to 2 years of experience in the field or in a related area.

**Years Experience**:
Experience with IT and Cybersecurity

**Physical and Environmental Conditions**:
Normal Office Environment. Requires Sitting, Standing, Near Acuity, Speaking with

colleagues and customers, Listening, Sight, Use of hands/fingers.
- This position description is not intended as, nor should it be construed as, exhaustive of all_
- responsibilities, skills, efforts, or working conditions associated with this job. This and all positions_
- are eligible for organization-wide transfer. Management reserves the right to assign or reassign_
- duties and responsibilities at any time._

**Company Overview**:
Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned

Small Business (SDVOSB) focused on Information Technology and Communications consulting,

system engineering, integration, deployment and operation of state of the art command and control

and information systems that deliver critical network centric solution to the warfighter. With a

proven track record of technical support to our customers, we are looking for innovative industry

professionals to join our team.

ATG offers a generous compensation package including health, dental, vision, 401(k), group life

insurance, and educational reimbursement, among other benefits.

We value our employees and strive to offer many opportunities for professional growth.

**ATG is an Equal Opportunity/Affirmative Action Employer**

**Minorities/Females/Vets/Disability

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