Help Desk Support Specialist

1 month ago

Norfolk, United States Cybrex LLC Full time
Job DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the previously agreed upon salary. Positions are located in the Hampton Roads area and would follow the particular bases COVID protocols which might mean working remotely or on-site. It could also mean that at some time in the future any remote work would move to the activity you would be supporting. In several of these positions there are multiple experience levels required, which are noted below with any educational or experience requirements so please review position descriptions carefully, many positions will require certification under the Cyber Security Work Force (CSWF) program certification criteria specified in DoD 8570.01-M, in some cases they are noted in the position description in others the government has not yet made that determination, once known this information will be communicated to selected candidates, it would be safe to assume that at a minimum an IAT (Information Assurance Technical) Level II certification as specified in DoD 8570.01-M would be required:
Help Desk Support Specialist I - 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Primary job functions do not typically require exercising independent judgment. Works under general supervision Serves as the initial DIO point of contact for troubleshooting hardware and software problems. Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job.

Help Desk Support Specialist II - At least 2 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. Serves as the initial DIO point of contact for troubleshooting hardware and software problems. Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job.

  • Help Desk Leaders

    1 month ago

    Norfolk, United States Cybrex LLC Full time

    Cybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff.  This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts.  Upon a win the Contingent offer would become a permanent offer at the previously agreed upon...

  • Help Desk Leaders

    1 month ago

    Norfolk, United States Cybrex LLC Full time

    Cybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff.  This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts.  Upon a win the Contingent offer would become a permanent offer at the previously agreed upon...

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    Norfolk, United States Cybrex LLC Full time

    Job DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the...

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