Intake Coordinator
2 weeks ago
**Summary**:
Child Mind Institute is seeking a highly skilled and motivated individual to join our team as an Intake Coordinator in the New York office. The Intake Coordinator works closely with the clinical and administrative teams to support families interested in clinical services at Child Mind Institute. The Intake Coordinator serves as a liaison between clinicians and new patients and families.
Reporting to **Patient **Experience Manager this is an non-exempt, full-time, hybrid position (minimum 3 days in office) located in our NYC headquarters office.
We’re dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We’ve become the leading independent nonprofit in children’s mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow’s breakthrough treatments.
The Child Mind Institute is proud to be named a Great Place to Work-Certified company Our competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.
Child Mind Institute is committed to creating an inclusive culture where all employees feel welcomed and valued.
**Responsibilities**:
Child Mind Institute intake process and answers to frequently asked questions
- Oversee patient experience from the time patients contact Child Mind Institute to the time they
schedule their first appointment
- Complete initial intake screenings, coordinate patient evaluations, and schedule appointments within
the electronic medical record (EMR) system
- Review new intakes with the clinical team or use knowledge of the clinical practice for appropriate
case assignments
- Provide appropriate follow-up to communicate clinicians’ recommendations for scheduling at Child
Mind Institute or externally
- Manage high priorities and multi-task in a fast-paced work environment
- Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect
personal health information
- Assist with training of new support staff and provide team coverage when necessary
**Qualifications**:
- Bachelor’s Degree in psychology or related field required
- 1+years of relevant work experience
- Strong interpersonal, communication, and customer service skills
- Excellent judgment and creative problem-solving skills, including conflict resolution
- Ability to appropriately handle sensitive information with discretion
- Professional demeanor and attitude; ability to interface with families as well as senior leadership,
clinicians, and staff
- Self-starter and team player, able to establish and maintain effective working relationships
- Thorough, accurate, and conscientious about assignments
- Positive attitude, energetic, and interested in working in health care
- Prior experience within a clinical setting preferred
- Passion for the Child Mind Institute’s mission
**Special Considerations**:
job-related skills, internal peer equity, as well as market and business considerations affect the salary offered
city and state and depending on the role), if an authorization is granted to work outside of the location listed
in this posting.
The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on
race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy,
expression/transgender (including whether or not you are transitioning or have transitioned) and sexual
orientation; national origin (including language use restrictions and possession of a driver's license issued to
persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code
section 12801.9]); ancestry, physical or mental disability, medical condition, genetic
information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual
orientation, milit
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