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Customer Service Associate Ii

4 months ago

College Station, United States Texas A&M University Full time

**Job Title**

Customer Service Associate II - Communication

**Agency**

Texas A&M University

**Department**

Vet Med-Teaching Hospital

**Proposed Minimum Salary**

Commensurate

**Job Location**

College Station, Texas

**Job Type**

Staff

**Our Commitment**

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

**Who we are**

**What we want**

The Customer Service Associate II is responsible for providing excellent customer service to all clients (internal and external). Records all referral information from referring veterinarians.

**What you need to know**

Compensation will be commensurate to selected hire’s experience.

**Required Education and Experience**:

- High School graduation or any equivalent combination of education and experience.
- Three years in general office or clerical work.

**Required Special Knowledge, Skills, and Abilities**:

- Ability to multi-task and work cooperatively with others.

**Preferred Qualifications**:

- Ability to communicate effectively in both Spanish and English.

**Requirements**:

- **Scheduling**: Oversees the daily administrative operations of assigned veterinary service section(s). Serves as the primary contact between front desk and veterinary services for admission and discharge processing. Assists with appointment scheduling (new/rechecks). Schedules appointments in conjunction with specialized services, including ultrasounds, echocardiograms, endoscopies, radiology, CT’s, MRI’s and etc. Records new patient information for local and referral clients and patients. Enters/updates all client/patient information into hospital information system. Sets up and maintains Blocked Schedules.
- **Documents**: Creates and updates veterinary service section appointment templates in VMIS. Deconflicts appointment issues with clinicians and Client Service Section. Investigates and researches customer complaints and participates in resolving problems. Verifies and updates client/patient information for accuracy. Assists in gathering and recording referral information from rDVMs to include medical records. Ensures that all RDVM records have been uploaded to the appropriate patient in the hospital information system.
- **Policies & procedures**: Ensures adherence to policies and procedures consistent with TAMU and veterinary medical teaching hospital’ policies, procedures and confidentiality protocols. Performs other duties as assigned

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.