International Logistics Coordinator

3 weeks ago

Morris Plains, United States Cryoport Systems Full time

**Logistics Coordinator (Airfreight, Export)**

**Morris Plains, NJ (Hybrid, 3/2)**

**Thursday-Monday, 8:30 AM - 5 PM**

**CRYOPDP is a successful company owned by Cryoport, Inc., a NASDAQ listed company. Cryoport, Inc. are global leaders in Cell and Gene therapies.**
- **CRYOPDP has been dedicated to finding solutions for the transport of time and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP reaches across more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick-pack kit preparation, express service and specialist courier. We are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.**_
- Temperature-controlled logistics solutions require precision, safety and monitoring to respect the key processes, standards and integrity of valuable and sensitive goods. At CRYOPDP, our team is dedicated to ensuring the entire supply chain is fully process-optimized and well supported by an international global network with robust and flexible IT systems to provide a reliable, best-in-class, peace of mind solution._

**Our U.S. International Logistics team is seeking a Logistics Coordinator with 2-4 years’ experience in Airfreight Forwarding for the pharmaceutical/healthcare industry.**

**Job Profile**

The U.S. Logistics Coordinator is responsible for organizing international shipments in line with temperature control requirements and the Group QA & EHS policies. This role is accountable for the most appropriate transport solution in accordance with the CRYOPDP premium service offer and the customer's requirements: route, sustainable mode of transport (air, train, road, multimodal), transit time and cost.

**Responsibilities include but are not limited to**:

- To provide operational excellence
- Communicate daily with warehouse staff to provide packaging and related services
- Coordinate all activities related to pick up cargo from any point in the U.S. and delivery to the ports of export
- Request bookings with airlines, AES filing, export documentation (commercial Invoices, etc.)
- Prepare import/export documentation in accordance with U.S. regulations and in compliance with government agencies for each shipment
- Utilize in-house systems to produce shipping documentation
- Coordinate routing of all outbound export shipments and send pre-alerts to destination offices and agents in a timely manner
- File job invoices/bills (transferring all information required to ensure the accuracy of the billing process)
- Operational housekeeping, to ensure the shipping file is updated accordingly, including but not limited to, Post Flights, PODs, Docstore (internal archiving system)
- Enter consignment notes into the TMS
- Monitor shipment progress/update milestone in TMS
- Liaise with CRYOPDP vendors for updates, cost, routing options etc.
- TCP and TCV recognition and management
- Ensure the growth of retained customers to maximize/increase the amount of business carried for every customer
- Manage all queries and complaints, investigate and responded to promptly, both from external/internal customers and suppliers
- Guarantee an efficient response to customer issues and complaints
- Showcase unique service features of CRYOPDP to increase value-added solutions to customers
- Increase dependency for customers to ensure CRYOPDP is the sole provider they use across all modes
- Meet administrative KPI’s such as, on-time/in-full service performance percentage, number of temperature deviations, number of airline and customs delays, number of CAPAs (Corrective Action Preventive Action), internal stakeholders and customers feedback

**Work schedule**:

- Thursday through Monday, 8:30 AM to 5 PM. Start times may vary.
- Hybrid schedule (3 days in office, 2 days remote) following a 2-3 month training period.
- Employee may be required to work overtime, holidays or weekends.
- Standard shift is Monday to Friday, but due to the nature of CRYOPDPs 24/7 operation, the Logistics Coordinator will be required to assist with occasional out of hours coverage.

**Experience/knowledge required**:

- 2-4 years’ experience in the airfreight sector and knowledge of the air industry, with a strong understanding of cold chain logistics and temperature-controlled logistics solutions, as well as experience working within the Pharma or Healthcare industry
- Compliant with GDP, HMRC, MHRA, IATA, CAA guidelines
- Knowledge of dangerous goods regulations, passenger and cargo airlines
- Import/Export license and demonstrate experience with Controlled Drugs
- U.S. Customs regulations compliance
- Commercial acumen (customers/performance profitability)

**Interpersonal skills**:

- Customer centric with strong ability to creatively solve problems and “make it happen” mindset
- Excellent organizational skills and an ability to prioritize and manage hig

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