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Service Manager- Commercial Roofing Industry
4 months ago
**Description**
**Who We Are**:
Tecta America New England, one of the largest and most successful commercial roofing contractors in the Northeast, is looking for qualified individuals to join our growing East Hartford, CT team. Founded in 1988 as Delta Roofing, Tecta America New England has built a reputation of employing the best of the best in the commercial roofing industry. Our employees are the heart of our organization, and we foster a culture based on respect and appreciation. At Tecta America New England, we believe in One Team, One Tecta
**Position Overview**:
Reporting to the Operations Manager, the Service Manager is responsible for leading the Service departments day-to-day operations, ensuring the highest level of customer service and workmanship for all clients. The Service Manager leads employees, manages the departments sales and service and maintains department profitability.
**Position Responsibilities**:
- Manage all day-to-day departmental responsibilities including schedules, generating service tickets, communication with field staff and developing relationships with clients.
- Provide consistent and effective leadership to the Service department with a focus on employee development and growth.
- Develop, sell, estimate and bid work.
- Review contracts and proposals to verify intended scope of work, ensuring the highest level of customer satisfaction and company profitability.
- Partner with Marketing and sales departments to develop sales leads, increase sales and promote our companys services.
- Regularly conduct jobsite visits to ensure projects are compliant with customer and company expectations.
- Identify and resolve departmental issues in a timely manner.
- Ensure service billings are processed timely and assist in the collection of past due accounts receivable for all service-related work.
- Comply with company safety standards to promote a safe and clean working environment.
- Coordinate jobsite inspections.
- Attend internal and external meetings as needed.
- Hire, train and develop Service department staff.
- Additional duties as assigned.
**Position Requirements**:
- Commercial roofing industry experience, 5+ years (required).
- Managerial/Supervisory experience, 2+ years (required).
- Solid understanding of various commercial roofing systems and manufacturers including TPO, PVC, modified and built up.
- Ability to read, analyze and interpret general business documents, job specifications, technical procedures and/or government regulations.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Excel.
- Ability to develop and maintain relationships with clients, vendors and coworkers.
- Ability to climb ladders and visit commercial roof sites.
- Ability to lift 25+ lbs. regularly, 50+ lbs. on occasion.
- Valid drivers license and ability to travel throughout assigned territory. Air travel may be required
